Results 1 to 2 of 2

Thread: cisco 7961 pickup group

  1. #1

    Default cisco 7961 pickup group

    I realise that this doesn't really have a lot to do with the quadro itself, but i was unsure where else to start regarding this question.

    I have a cisco 7961 it is running the SIP firmware, and for the most part working well with the quadro, apart from some features like extension watching.
    I have setup a call pickup group on my quadro, this seems to work perfectly with the snom phones, but I am having a strange issue with the cisco phone. Using the cisco phone I can grab internal call using the pickup group and voice can be heard both ways, however when the call is from an external source, I am able to pickup the call using the pickup group, and am able to hear the person on the other end, but I hear an echo of myself in my handset when I talk, and the person on the other end cant hear me at all.

    Like I said, its a weird issue and I cant seem to find where to start looking for the solution.
    If anyone is able to help out it would be greatly appreciated.

    Many Thanks

  2. #2
    Quadro Architect
    Join Date
    Jun 2006
    Location
    Around myself
    Posts
    2,075

    Default

    There is a good chance that Cisco phone is guilty, but it is worth to contact our TSS with logs. Typically logs with others device suspected are not welcome at Epygi TSS, but we could do an exclusion You can tell them that David (DVR) told you to submit logs to them
    We need to look at the SIP logs to see if Cisco does everything correct, and make sure there is no bug on Quadro itself.

    Best regards,
    David

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. How-To guide for Cisco 7945/7965/7970/7975/7941/7961
    By mobidutch in forum Tips and Tricks
    Replies: 8
    Last Post: 12-28-2011, 05:35 AM
  2. call pickup
    By ultratek in forum 'How Do I' Questions
    Replies: 4
    Last Post: 04-29-2010, 01:43 PM
  3. Echo when picking up call to another phone (using pickup group)
    By montare in forum Troubleshooting and Problems
    Replies: 3
    Last Post: 02-07-2008, 04:51 AM
  4. Streamline Paging/Pickup UI
    By threebit in forum Suggestions and Feedback
    Replies: 1
    Last Post: 07-30-2007, 07:13 PM
  5. Call Group Pickup
    By info@canosystems.com in forum 'How Do I' Questions
    Replies: 6
    Last Post: 07-04-2007, 08:16 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •