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Thread: cisco 7961 pickup group

  1. #1

    Default cisco 7961 pickup group

    I realise that this doesn't really have a lot to do with the quadro itself, but i was unsure where else to start regarding this question.

    I have a cisco 7961 it is running the SIP firmware, and for the most part working well with the quadro, apart from some features like extension watching.
    I have setup a call pickup group on my quadro, this seems to work perfectly with the snom phones, but I am having a strange issue with the cisco phone. Using the cisco phone I can grab internal call using the pickup group and voice can be heard both ways, however when the call is from an external source, I am able to pickup the call using the pickup group, and am able to hear the person on the other end, but I hear an echo of myself in my handset when I talk, and the person on the other end cant hear me at all.

    Like I said, its a weird issue and I cant seem to find where to start looking for the solution.
    If anyone is able to help out it would be greatly appreciated.

    Many Thanks

  2. #2
    Quadro Architect
    Join Date
    Jun 2006
    Around myself


    There is a good chance that Cisco phone is guilty, but it is worth to contact our TSS with logs. Typically logs with others device suspected are not welcome at Epygi TSS, but we could do an exclusion You can tell them that David (DVR) told you to submit logs to them
    We need to look at the SIP logs to see if Cisco does everything correct, and make sure there is no bug on Quadro itself.

    Best regards,

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