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Thread: Remote Extension problem!

  1. #1

    Default Remote Extension problem!

    Hi All! I need help with an issue with remote extension feature.
    I have two sites, first site with Q 4x, second with Q2x. All extensions register successfully on sip.epygi.com. In first site, I enabled extension 31, and I am using X-Lite phone from Internet to connect to the Q 4x as remote extension. I can call the analog phones connected to Q 4x using X-lite with no problem, but I cannot call analog phones connected in second site (Q 2x), it keeps playing message "Number dialled temorarily unavailable". When I dial using analog phones connected to 4x towards analog phones connected to 2x, I get it successfully. So my current problem is calling using the Soft phone remote extension (which is part of Q4x) to analog phones of Q2x. Calls from Q4x analog towards Q2x analog completes successfully! What could be the problem? software used (Boot loader: 2.3.23, Firmware Version: 3.1.12)

  2. #2
    Quadro Architect
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    Default

    Hello !
    First of all, you are using very old firmware. Nobody even remembers, which problems we had with that firmware version, and whether we had them
    It seems to me your problem may be connected with SIP negotiations during transfer (which is done by Quadro automatically in such cases). Can you try to set the "RTP Proxy" checkbox on the Remote Extension Settings (on ext 34). This could help.

    Best regards,
    David

  3. #3

    Default

    Yes I agree firmware is old, actually I follow the Principle "If things are working fine do not change them!" . I also doubted that the RTP peer-to-peer is the problem, and I have checked the RTP Proxy on the Remote extension, but problem persists! Any other ideas? Where can I download latest stable firmware?

  4. #4

    Default

    One more thing to add: When checking "System > Status > SIP Registration Status", I see that the Remote Extension I am using "31" is Registered, but when checking "Lines Status", I find that IP-Line-1 (corresponding to my Remote Extension) has Registration State "Not Registered". Is this normal? Is it because there is no Registered IP phone on the LAN side of the Quadro?

  5. #5
    Quadro Architect
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    Default

    Well, the latest stable firmware for 4x is 4.1.58. You can get in in the download section (under "IP PBX Products" -> "Quadro4x" -> "Software"). It worth to try that, as I don't remember if there was such bug in 3.1.12 or not.
    Another option is to copy and paste here the parts of SIP UA logs from the Quadro4x, so we can see what is happening there. You can find them in "Diagnostics"->"Show System Logs". You can use "Mark all logs" button to make it easier tro find the appropriate call in the log.

  6. #6
    Quadro Architect
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    Default

    Quote Originally Posted by acs@kems.net View Post
    One more thing to add: When checking "System > Status > SIP Registration Status", I see that the Remote Extension I am using "31" is Registered, but when checking "Lines Status", I find that IP-Line-1 (corresponding to my Remote Extension) has Registration State "Not Registered". Is this normal? Is it because there is no Registered IP phone on the LAN side of the Quadro?
    Thats OK. The Status of "IP Line 1" is showing only the status of "IP LIne 1", thus the status of remote extension is not visible there

  7. #7

    Default

    ------------------- Application Log Started At 2008/06/11 10:36:07 -------------------

    10:36:07 Init SIP UA
    10:36:07 UAConfFileReader::CheckingSipLogLevel # LogLevel section is changed
    Log Level=0
    10:36:08 UAConfFileReader::CheckingGlobalLogLevel # LogLevel section is changed
    Log Level=1
    10:36:09 IP address 151.151.X.X is UP, add to working list
    10:36:09 IP address A.A.A.A is UP, add to working list
    10:36:09 Run SIP UA
    10:36:11 SIP UA is ready
    10:36:11 Waiting CM
    10:36:11 Waiting RemExt
    10:36:11 Got users list from PUA # Allow unknown users: false
    10:36:31 RemExt has connected
    10:36:31 CM has connected
    10:48:12 EV --> UA # Subscribe # from: paPUA, to: sipphone@A.A.B.B:5382, event: dialog: (empty), allowEvents (empty) # SID: 22380816882356614
    10:48:13 Send SIP message # (11/06/2008 07:48:13:021 GMT) # UDP # 560 bytes # from: A.A.A.A:5060 # to: A.A.B.B:5382

    ***************************** SIP message buffer start *****************************
    SUBSCRIBE sip:sipphone@A.A.B.B:5382 SIP/2.0
    Via: SIP/2.0/UDP A.A.A.A:5060;rport;branch=z9hG4bKEPSVBUSce3d0350-ebdc-46b8-bee4-bebd6aa3914d
    To: <sip:sipphone@A.A.B.B>
    From: <sip: paPUA@A.A.A.A>;tag=1213169767668b95f7-0b94-46e3-88b8-8881d166a777
    CSeq: 627 SUBSCRIBE
    Call-ID: f90b445a-abcf-4465-a112-56dcf117ad60@FTZ
    Accept: application/dialog-info+xml
    Contact: <sip: paPUA@A.A.A.A:5060>
    Expires: 3600
    User-Agent: Epygi Quadro SIP User Agent/v3.1.12 (QUADRO-4X/16X)
    Max-Forwards: 70
    Event: dialog
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:48:13 Send SIP message # (11/06/2008 07:48:13:033 GMT) # UDP # 628 bytes # from: A.A.A.A:5060 # to: A.A.B.B:5382

    ***************************** SIP message buffer start *****************************
    NOTIFY sip:sipphone@A.A.B.B:5382;rinstance=dcbea20699c9ca f6 SIP/2.0
    Via: SIP/2.0/UDP A.A.A.A:5060;rport;branch=z9hG4bKEPSVBUS34e4f5c7-7bfd-440b-835a-21749ffa8b37
    To: <sip:sipphone@A.A.A.A>
    From: <sip:*0@A.A.A.A>;tag=12131697672c017e91-b0bf-4df2-ba79-a4213944c4b2
    CSeq: 799 NOTIFY
    Call-ID: b40e2bf2-55ae-4122-95fa-46c6a7a23c09@FTZ
    Contact: <sip:*0@A.A.A.A:5060>
    Content-Type: application/simple-message-summary
    User-Agent: Epygi Quadro SIP User Agent/v3.1.12 (QUADRO-4X/16X)
    Max-Forwards: 70
    Event: message-summary
    Content-Length: 42

    Messages-Waiting: no
    Voice-Message: 0/0
    ***************************** SIP message buffer end ******************************

    10:48:13 Receive SIP message # (11/06/2008 07:48:13:370 GMT) # UDP # 422 bytes # from: A.A.B.B:5382 # to: A.A.A.A:5060

    ***************************** SIP message buffer start *****************************
    SIP/2.0 489 Event Package Not Supported
    Via: SIP/2.0/UDP A.A.A.A:5060;rport=5060;branch=z9hG4bKEPSVBUSce3d0 350-ebdc-46b8-bee4-bebd6aa3914d
    To: <sip:sipphone@A.A.B.B>;tag=1961176a
    From: <sip: paPUA@A.A.A.A>;tag=1213169767668b95f7-0b94-46e3-88b8-8881d166a777
    Call-ID: f90b445a-abcf-4465-a112-56dcf117ad60@FTZ
    CSeq: 627 SUBSCRIBE
    User-Agent: X-Lite release 1002tx stamp 29712
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:48:13 UA --> EV # ReportError # event: dialog: (empty), error: UnsupportedEvent # SID: 22380816882356614
    10:48:13 Send SIP message # (11/06/2008 07:48:13:541 GMT) # UDP # 628 bytes # from: A.A.A.A:5060 # to: A.A.B.B:5382

    ***************************** SIP message buffer start *****************************
    NOTIFY sip:sipphone@A.A.B.B:5382;rinstance=dcbea20699c9ca f6 SIP/2.0
    Via: SIP/2.0/UDP A.A.A.A:5060;rport;branch=z9hG4bKEPSVBUS34e4f5c7-7bfd-440b-835a-21749ffa8b37
    To: <sip:sipphone@A.A.A.A>
    From: <sip:*0@A.A.A.A>;tag=12131697672c017e91-b0bf-4df2-ba79-a4213944c4b2
    CSeq: 799 NOTIFY
    Call-ID: b40e2bf2-55ae-4122-95fa-46c6a7a23c09@FTZ
    Contact: <sip:*0@A.A.A.A:5060>
    Content-Type: application/simple-message-summary
    User-Agent: Epygi Quadro SIP User Agent/v3.1.12 (QUADRO-4X/16X)
    Max-Forwards: 70
    Event: message-summary
    Content-Length: 42

    Messages-Waiting: no
    Voice-Message: 0/0
    ***************************** SIP message buffer end ******************************

    10:48:13 Receive SIP message # (11/06/2008 07:48:13:939 GMT) # UDP # 428 bytes # from: A.A.B.B:5382 # to: A.A.A.A:5060

    ***************************** SIP message buffer start *****************************
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP A.A.A.A:5060;rport=5060;branch=z9hG4bKEPSVBUS34e4f 5c7-7bfd-440b-835a-21749ffa8b37
    Contact: <sip:A.A.B.B:5382>
    To: <sip:sipphone@A.A.A.A>;tag=8467232c
    From: <sip:*0@A.A.A.A>;tag=12131697672c017e91-b0bf-4df2-ba79-a4213944c4b2
    Call-ID: b40e2bf2-55ae-4122-95fa-46c6a7a23c09@FTZ
    CSeq: 799 NOTIFY
    User-Agent: X-Lite release 1002tx stamp 29712
    Content-Length: 0

    ***************************** SIP message buffer end ******************************
    10:48:14 Receive SIP message # (11/06/2008 07:48:14:254 GMT) # UDP # 629 bytes # from: A.A.B.B:5382 # to: A.A.A.A:5060

    ***************************** SIP message buffer start *****************************
    SUBSCRIBE sip:66@A.A.A.A SIP/2.0
    Via: SIP/2.0/UDP A.A.B.B:5382;branch=z9hG4bK-d87543-6d758b3b8b046654-1--d87543-;rport
    Max-Forwards: 70
    Contact: <sip:sipphone@A.A.B.B:5382>
    To: <sip:66@A.A.A.A>
    From: "Af"<sip:sipphone@A.A.A.A>;tag=de385f72
    Call-ID: d92aaa3613324321MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    CSeq: 1 SUBSCRIBE
    Expires: 300
    Accept: multipart/related, application/rlmi+xml, application/pidf+xml
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, MESSAGE, SUBSCRIBE, INFO
    User-Agent: X-Lite release 1002tx stamp 29712
    Event: presence
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:48:14 Send SIP message # (11/06/2008 07:48:14:261 GMT) # UDP # 485 bytes # from: A.A.A.A:5060 # to: A.A.B.B:5382

    ***************************** SIP message buffer start *****************************
    SIP/2.0 401 Unauthorized
    Via: SIP/2.0/UDP A.A.B.B:5382;rport=5382;branch=z9hG4bK-d87543-6d758b3b8b046654-1--d87543-
    To: <sip:66@A.A.A.A>
    From: "Af" <sip:sipphone@A.A.A.A>;tag=de385f72
    CSeq: 1 SUBSCRIBE
    Call-ID: d92aaa3613324321MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    Server: Epygi Quadro SIP User Agent/v3.1.12 (QUADRO-4X/16X)
    WWW-Authenticate: Digest realm="FTZ",nonce="4589a791ca78d9639d4b3edca0def7d 8",opaque="1213170494"
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:48:14 Receive SIP message # (11/06/2008 07:48:14:599 GMT) # UDP # 833 bytes # from: A.A.B.B:5382 # to: A.A.A.A:5060

    ***************************** SIP message buffer start *****************************
    SUBSCRIBE sip:66@A.A.A.A SIP/2.0
    Via: SIP/2.0/UDP A.A.B.B:5382;branch=z9hG4bK-d87543-913177563e56087f-1--d87543-;rport
    Max-Forwards: 70
    Contact: <sip:sipphone@A.A.B.B:5382>
    To: <sip:66@A.A.A.A>
    From: "Af"<sip:sipphone@A.A.A.A>;tag=de385f72
    Call-ID: d92aaa3613324321MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    CSeq: 2 SUBSCRIBE
    Expires: 300
    Accept: multipart/related, application/rlmi+xml, application/pidf+xml
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, MESSAGE, SUBSCRIBE, INFO
    User-Agent: X-Lite release 1002tx stamp 29712
    Event: presence
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:48:14 Send SIP message # (11/06/2008 07:48:14:261 GMT) # UDP # 485 bytes # from: A.A.A.A:5060 # to: A.A.B.B:5382

    ***************************** SIP message buffer start *****************************
    SIP/2.0 401 Unauthorized
    Via: SIP/2.0/UDP A.A.B.B:5382;rport=5382;branch=z9hG4bK-d87543-6d758b3b8b046654-1--d87543-
    To: <sip:66@A.A.A.A>
    From: "Af" <sip:sipphone@A.A.A.A>;tag=de385f72
    CSeq: 1 SUBSCRIBE
    Call-ID: d92aaa3613324321MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    Server: Epygi Quadro SIP User Agent/v3.1.12 (QUADRO-4X/16X)
    WWW-Authenticate: Digest realm="FTZ",nonce="4589a791ca78d9639d4b3edca0def7d 8",opaque="1213170494"
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:48:14 Receive SIP message # (11/06/2008 07:48:14:599 GMT) # UDP # 833 bytes # from: A.A.B.B:5382 # to: A.A.A.A:5060

    ***************************** SIP message buffer start *****************************
    SUBSCRIBE sip:66@A.A.A.A SIP/2.0
    Via: SIP/2.0/UDP A.A.B.B:5382;branch=z9hG4bK-d87543-913177563e56087f-1--d87543-;rport
    Max-Forwards: 70
    Contact: <sip:sipphone@A.A.B.B:5382>
    To: <sip:66@A.A.A.A>
    From: "Af"<sip:sipphone@A.A.A.A>;tag=de385f72
    Call-ID: d92aaa3613324321MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    CSeq: 2 SUBSCRIBE
    Expires: 300
    Accept: multipart/related, application/rlmi+xml, application/pidf+xml
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, MESSAGE, SUBSCRIBE, INFO
    User-Agent: X-Lite release 1002tx stamp 29712
    Authorization: Digest username="sipphone",realm="FTZ",nonce="4589a791ca7 8d9639d4b3edca0def7d8",uri="sip:66@A.A.A.A",respon se="1e854e4d3f112e40a99396c9bcb14a02",algorithm=MD 5,opaque="1213170494"
    Event: presence
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:48:14 UA --> EV # Subscribe # from: sipphone@A.A.A.A: (empty), to: 66, event: presence: (empty), allowEvents (empty) # SID: 5210527596202766625
    10:48:14 EV --> UA # Accept # event: presence: (empty), ready: false # SID: 5210527596202766625
    10:48:14 Send SIP message # (11/06/2008 07:48:14:666 GMT) # UDP # 487 bytes # from: A.A.A.A:5060 # to: A.A.B.B:5382

    ***************************** SIP message buffer start *****************************
    SIP/2.0 202 Accepted
    Via: SIP/2.0/UDP A.A.B.B:5382;rport=5382;branch=z9hG4bK-d87543-913177563e56087f-1--d87543-
    To: <sip:66@A.A.A.A>;tag=12131697675d57ddb8-c3a4-48c7-aa38-cfe8c2318bed
    From: "Af" <sip:sipphone@A.A.A.A>;tag=de385f72
    CSeq: 2 SUBSCRIBE
    Call-ID: d92aaa3613324321MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    Contact: <sip:66@A.A.A.A:5060>
    Expires: 300
    Server: Epygi Quadro SIP User Agent/v3.1.12 (QUADRO-4X/16X)
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:48:14 EV --> UA # ReportError # event: presence: (empty), error: NoResource # SID: 5210527596202766625
    10:48:14 Send SIP message # (11/06/2008 07:48:14:678 GMT) # UDP # 593 bytes # from: A.A.A.A:5060 # to: A.A.B.B:5382

    ***************************** SIP message buffer start *****************************
    NOTIFY sip:sipphone@A.A.B.B:5382 SIP/2.0
    Via: SIP/2.0/UDP A.A.A.A:5060;rport;branch=z9hG4bKEPSVBUSb52523b2-bc74-4f6c-a9c5-993bf595b10a
    To: "Af" <sip:sipphone@A.A.A.A>;tag=de385f72
    From: <sip:66@A.A.A.A>;tag=12131697675d57ddb8-c3a4-48c7-aa38-cfe8c2318bed
    CSeq: 274 NOTIFY
    Call-ID: d92aaa3613324321MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    Contact: <sip:66@A.A.A.A:5060>
    User-Agent: Epygi Quadro SIP User Agent/v3.1.12 (QUADRO-4X/16X)
    Max-Forwards: 70
    Event: presence
    Subscription-State: terminated;reason=noresource
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:48:15 Receive SIP message # (11/06/2008 07:48:15:068 GMT) # UDP # 466 bytes # from: A.A.B.B:5382 # to: A.A.A.A:5060

    ***************************** SIP message buffer start *****************************
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP A.A.A.A:5060;rport=5060;branch=z9hG4bKEPSVBUSb5252 3b2-bc74-4f6c-a9c5-993bf595b10a
    Contact: <sip:sipphone@A.A.B.B:5382>
    To: "Af"<sip:sipphone@A.A.A.A>;tag=de385f72
    From: <sip:66@A.A.A.A>;tag=12131697675d57ddb8-c3a4-48c7-aa38-cfe8c2318bed
    Call-ID: d92aaa3613324321MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    CSeq: 274 NOTIFY
    User-Agent: X-Lite release 1002tx stamp 29712
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:49:55 Receive SIP message # (11/06/2008 07:49:55:958 GMT) # UDP # 843 bytes # from: A.A.B.B:5382 # to: A.A.A.A:5060

    ***************************** SIP message buffer start *****************************
    INVITE sip:66@A.A.A.A SIP/2.0
    Via: SIP/2.0/UDP A.A.B.B:5382;branch=z9hG4bK-d87543-261c8d7948583d72-1--d87543-;rport
    Max-Forwards: 70
    Contact: <sip:sipphone@A.A.B.B:5382>
    To: "HR"<sip:66@A.A.A.A>
    From: "Af"<sip:sipphone@A.A.A.A>;tag=10710209
    Call-ID: 25120814ac1a6d39MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    CSeq: 1 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, MESSAGE, SUBSCRIBE, INFO
    Content-Type: application/sdp
    User-Agent: X-Lite release 1002tx stamp 29712
    Content-Length: 278

    v=0
    o=- 0 2 IN IP4 192.168.8.X
    s=<CounterPath eyeBeam 1.5>
    c=IN IP4 A.A.B.B
    t=0 0
    m=audio 5936 RTP/AVP 107 119 0 98 8 3 101
    a=fmtp:101 0-15
    a=rtpmap:107 BV32/16000
    a=rtpmap:119 BV32-FEC/16000
    a=rtpmap:98 iLBC/8000
    a=rtpmap:101 telephone-event/8000
    a=sendrecv
    ***************************** SIP message buffer end ******************************

    10:49:55 Send SIP message # (11/06/2008 07:49:55:962 GMT) # UDP # 328 bytes # from: A.A.A.A:5060 # to: A.A.B.B:5382

    ***************************** SIP message buffer start *****************************
    SIP/2.0 100 Trying
    Via: SIP/2.0/UDP A.A.B.B:5382;rport=5382;branch=z9hG4bK-d87543-261c8d7948583d72-1--d87543-
    To: "HR" <sip:66@A.A.A.A>
    From: "Af" <sip:sipphone@A.A.A.A>;tag=10710209
    CSeq: 1 INVITE
    Call-ID: 25120814ac1a6d39MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:49:55 Send SIP message # (11/06/2008 07:49:55:971 GMT) # UDP # 494 bytes # from: A.A.A.A:5060 # to: A.A.B.B:5382

    ***************************** SIP message buffer start *****************************
    SIP/2.0 401 Unauthorized
    Via: SIP/2.0/UDP A.A.B.B:5382;rport=5382;branch=z9hG4bK-d87543-261c8d7948583d72-1--d87543-
    To: "HR" <sip:66@A.A.A.A>
    From: "Af" <sip:sipphone@A.A.A.A>;tag=10710209
    CSeq: 1 INVITE
    Call-ID: 25120814ac1a6d39MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    Server: Epygi Quadro SIP User Agent/v3.1.12 (QUADRO-4X/16X)
    WWW-Authenticate: Digest realm="FTZ",nonce="3406251b08ad06d32e176eac979d1b9 b",opaque="1213170595"
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:49:56 Receive SIP message # (11/06/2008 07:49:56:041 GMT) # UDP # 335 bytes # from: A.A.B.B:5382 # to: A.A.A.A:5060

    ***************************** SIP message buffer start *****************************
    ACK sip:66@A.A.A.A SIP/2.0
    Via: SIP/2.0/UDP A.A.B.B:5382;branch=z9hG4bK-d87543-261c8d7948583d72-1--d87543-;rport
    To: "HR" <sip:66@A.A.A.A>
    From: "Af"<sip:sipphone@A.A.A.A>;tag=10710209
    Call-ID: 25120814ac1a6d39MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    CSeq: 1 ACK
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:49:56 Receive SIP message # (11/06/2008 07:49:56:197 GMT) # UDP # 1047 bytes # from: A.A.B.B:5382 # to: A.A.A.A:5060
    ***************************** SIP message buffer start *****************************
    INVITE sip:66@A.A.A.A SIP/2.0
    Via: SIP/2.0/UDP A.A.B.B:5382;branch=z9hG4bK-d87543-a547b055543bc76c-1--d87543-;rport
    Max-Forwards: 70
    Contact: <sip:sipphone@A.A.B.B:5382>
    To: "HR"<sip:66@A.A.A.A>
    From: "Af"<sip:sipphone@A.A.A.A>;tag=10710209
    Call-ID: 25120814ac1a6d39MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    CSeq: 2 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, MESSAGE, SUBSCRIBE, INFO
    Content-Type: application/sdp
    User-Agent: X-Lite release 1002tx stamp 29712
    Authorization: Digest username="sipphone",realm="FTZ",nonce="3406251b08a d06d32e176eac979d1b9b",uri="sip:66@A.A.A.A",respon se="ed0b3e38bf0045a7a2e33b3bbf277447",algorithm=MD 5,opaque="1213170595"
    Content-Length: 278

    v=0
    o=- 0 2 IN IP4 192.168.8.X
    s=<CounterPath eyeBeam 1.5>
    c=IN IP4 A.A.B.B
    t=0 0
    m=audio 5936 RTP/AVP 107 119 0 98 8 3 101
    a=fmtp:101 0-15
    a=rtpmap:107 BV32/16000
    a=rtpmap:119 BV32-FEC/16000
    a=rtpmap:98 iLBC/8000
    a=rtpmap:101 telephone-event/8000
    a=sendrecv
    ***************************** SIP message buffer end ******************************

    10:49:56 Send SIP message # (11/06/2008 07:49:56:202 GMT) # UDP # 328 bytes # from: A.A.A.A:5060 # to: A.A.B.B:5382

    ***************************** SIP message buffer start *****************************
    SIP/2.0 100 Trying
    Via: SIP/2.0/UDP A.A.B.B:5382;rport=5382;branch=z9hG4bK-d87543-a547b055543bc76c-1--d87543-
    To: "HR" <sip:66@A.A.A.A>
    From: "Af" <sip:sipphone@A.A.A.A>;tag=10710209
    CSeq: 2 INVITE
    Call-ID: 25120814ac1a6d39MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:49:56 UA --> CM # MakeCall # from: sipphone@A.A.A.A:, to: 66, child: (empty), media exist, GUID: (empty) # ContactInfo: A.A.B.B # SID: 5210528034289033854
    10:49:57 CM --> UA # MakeCall # from: XXXXX731, to: XXXXX911@sip.epygi.com:5060, media exist # replace not exist # privacy: 0 # AddInfo: [NP#0:60] #OID: 121 # SID: 22381263558457509
    10:49:57 Send SIP message # (11/06/2008 07:49:57:619 GMT) # UDP # 830 bytes # from: A.A.A.A:5060 # to: 74.54.85.200:5060

    ***************************** SIP message buffer start *****************************
    INVITE sip:XXXXX911@sip.epygi.com SIP/2.0
    Via: SIP/2.0/UDP A.A.A.A:5060;rport;branch=z9hG4bKEPSVBUSc69fd9df-c8e5-40f9-95bd-97682e465225
    To: <sip:XXXXX911@sip.epygi.com>
    From: "XXXXX731" <sip:XXXXX731@sip.epygi.com>;tag=1213169767b39a172 0-8ff0-4981-9cbe-c6f562bbb80e
    CSeq: 497 INVITE
    Call-ID: 97cd9921-4bdc-4846-8f74-3ed23301ab60@FTZ
    Allow: INVITE, ACK, CANCEL, BYE, OPTIONS, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, UPDATE
    Contact: "XXXXX731" <sip:XXXXX731@A.A.A.A:5060>
    Content-Type: application/sdp
    Supported: replaces
    User-Agent: Epygi Quadro SIP User Agent/v3.1.12 (QUADRO-4X/16X)
    Max-Forwards: 70
    Content-Length: 177

    v=0
    o=XXXXX731 1844957 11844957 IN IP4 A.A.A.A
    s=-
    c=IN IP4 A.A.A.A
    t=0 0
    m=audio 6002 RTP/AVP 0 8 101
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    ***************************** SIP message buffer end ******************************

    10:49:57 Receive SIP message # (11/06/2008 07:49:57:898 GMT) # UDP # 400 bytes # from: 74.54.85.200:5060 # to: A.A.A.A:5060

    ***************************** SIP message buffer start *****************************
    SIP/2.0 100 Giving a try
    Via: SIP/2.0/UDP A.A.A.A:5060;rport=5060;branch=z9hG4bKEPSVBUSc69fd 9df-c8e5-40f9-95bd-97682e465225
    To: <sip:XXXXX911@sip.epygi.com>
    From: "XXXXX731" <sip:XXXXX731@sip.epygi.com>;tag=1213169767b39a172 0-8ff0-4981-9cbe-c6f562bbb80e
    CSeq: 497 INVITE
    Call-ID: 97cd9921-4bdc-4846-8f74-3ed23301ab60@FTZ
    Server: OpenSER (1.2.2-notls (i386/linux))
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:49:58 Receive SIP message # (11/06/2008 07:49:58:239 GMT) # UDP # 476 bytes # from: 74.54.85.200:5060 # to: A.A.A.A:5060

    ***************************** SIP message buffer start *****************************
    SIP/2.0 480 Temporarily not available
    Via: SIP/2.0/UDP A.A.A.A:5060;rport=5060;branch=z9hG4bKEPSVBUSc69fd 9df-c8e5-40f9-95bd-97682e465225
    To: <sip:XXXXX911@sip.epygi.com>;tag=121290264166bc957 e-e374-46b8-ae29-48e3c15bea8f
    From: "XXXXX731" <sip:XXXXX731@sip.epygi.com>;tag=1213169767b39a172 0-8ff0-4981-9cbe-c6f562bbb80e
    CSeq: 497 INVITE
    Call-ID: 97cd9921-4bdc-4846-8f74-3ed23301ab60@FTZ
    Server: Epygi Quadro SIP User Agent/v3.1.7 (QUADRO-2X)
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:49:58 Send SIP message # (11/06/2008 07:49:58:244 GMT) # UDP # 496 bytes # from: A.A.A.A:5060 # to: 74.54.85.200:5060

    ***************************** SIP message buffer start *****************************
    ACK sip:XXXXX911@sip.epygi.com SIP/2.0
    Via: SIP/2.0/UDP A.A.A.A:5060;rport;branch=z9hG4bKEPSVBUSc69fd9df-c8e5-40f9-95bd-97682e465225
    To: <sip:XXXXX911@sip.epygi.com>;tag=121290264166bc957 e-e374-46b8-ae29-48e3c15bea8f
    From: "XXXXX731" <sip:XXXXX731@sip.epygi.com>;tag=1213169767b39a172 0-8ff0-4981-9cbe-c6f562bbb80e
    CSeq: 497 ACK
    Call-ID: 97cd9921-4bdc-4846-8f74-3ed23301ab60@FTZ
    User-Agent: Epygi Quadro SIP User Agent/v3.1.12 (QUADRO-4X/16X)
    Max-Forwards: 70
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:49:58 UA --> CM # ReportError # Error: TemporaryUnavailable # SID: 22381263558457509
    10:49:58 CM --> UA # OnAccept # Media exist # OID: 120 # SID: 5210528034289033854
    10:49:58 Send SIP message # (11/06/2008 07:49:58:530 GMT) # UDP # 848 bytes # from: A.A.A.A:5060 # to: A.A.B.B:5382

    ***************************** SIP message buffer start *****************************
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP A.A.B.B:5382;rport=5382;branch=z9hG4bK-d87543-a547b055543bc76c-1--d87543-
    To: "HR" <sip:66@A.A.A.A>;tag=12131697675d8f59f4-57db-45d8-996d-817a9e34cce7
    From: "Af" <sip:sipphone@A.A.A.A>;tag=10710209
    CSeq: 2 INVITE
    Call-ID: 25120814ac1a6d39MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    Allow: INVITE, ACK, CANCEL, BYE, OPTIONS, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, UPDATE
    Contact: "HR" <sip:66@A.A.A.A:5060>
    Content-Type: application/sdp
    Supported: replaces
    Server: Epygi Quadro SIP User Agent/v3.1.12 (QUADRO-4X/16X)
    Content-Length: 215

    v=0
    o=66 4244958 14244958 IN IP4 A.A.A.A
    s=-
    c=IN IP4 A.A.A.A
    t=0 0
    m=audio 6004 RTP/AVP 0 8 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    ***************************** SIP message buffer end ******************************

    10:49:59 Receive SIP message # (11/06/2008 07:49:59:022 GMT) # UDP # 703 bytes # from: A.A.B.B:5382 # to: A.A.A.A:5060

    ***************************** SIP message buffer start *****************************
    ACK sip:66@A.A.A.A:5060 SIP/2.0
    Via: SIP/2.0/UDP A.A.B.B:5382;branch=z9hG4bK-d87543-5616c81239618d1a-1--d87543-;rport
    Max-Forwards: 70
    Contact: <sip:sipphone@A.A.B.B:5382>
    To: "HR"<sip:66@A.A.A.A>;tag=12131697675d8f59f4-57db-45d8-996d-817a9e34cce7
    From: "Af"<sip:sipphone@A.A.A.A>;tag=10710209
    Call-ID: 25120814ac1a6d39MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    CSeq: 2 ACK
    User-Agent: X-Lite release 1002tx stamp 29712
    Authorization: Digest username="sipphone",realm="FTZ",nonce="3406251b08a d06d32e176eac979d1b9b",uri="sip:66@A.A.A.A",respon se="ed0b3e38bf0045a7a2e33b3bbf277447",algorithm=MD 5,opaque="1213170595"
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:49:59 UA --> CM # Done # media not exist # SID: 5210528034289033854
    10:50:01 CM --> UA # OnCloseCall # OID: 120 # SID: 5210528034289033854
    10:50:01 Send SIP message # (11/06/2008 07:50:01:066 GMT) # UDP # 492 bytes # from: A.A.A.A:5060 # to: A.A.B.B:5382

    ***************************** SIP message buffer start *****************************
    BYE sip:sipphone@A.A.B.B:5382 SIP/2.0
    Via: SIP/2.0/UDP A.A.A.A:5060;rport;branch=z9hG4bKEPSVBUS1a6d56f8-4dcc-4170-ad59-9ddf1e15dee1
    To: "Af" <sip:sipphone@A.A.A.A>;tag=10710209
    From: "HR" <sip:66@A.A.A.A>;tag=12131697675d8f59f4-57db-45d8-996d-817a9e34cce7
    CSeq: 345 BYE
    Call-ID: 25120814ac1a6d39MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    User-Agent: Epygi Quadro SIP User Agent/v3.1.12 (QUADRO-4X/16X)
    Max-Forwards: 70
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:50:01 Receive SIP message # (11/06/2008 07:50:01:267 GMT) # UDP # 474 bytes # from: A.A.B.B:5382 # to: A.A.A.A:5060

    ***************************** SIP message buffer start *****************************
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP A.A.A.A:5060;rport=5060;branch=z9hG4bKEPSVBUS1a6d5 6f8-4dcc-4170-ad59-9ddf1e15dee1
    Contact: <sip:sipphone@A.A.B.B:5382>
    To: "Af"<sip:sipphone@A.A.A.A>;tag=10710209
    From: "HR"<sip:66@A.A.A.A>;tag=12131697675d8f59f4-57db-45d8-996d-817a9e34cce7
    Call-ID: 25120814ac1a6d39MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    CSeq: 345 BYE
    User-Agent: X-Lite release 1002tx stamp 29712
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:53:15 Receive SIP message # (11/06/2008 07:53:15:107 GMT) # UDP # 629 bytes # from: A.A.B.B:5382 # to: A.A.A.A:5060

    ***************************** SIP message buffer start *****************************
    SUBSCRIBE sip:66@A.A.A.A SIP/2.0
    Via: SIP/2.0/UDP A.A.B.B:5382;branch=z9hG4bK-d87543-342a1f0ea269a816-1--d87543-;rport
    Max-Forwards: 70
    Contact: <sip:sipphone@A.A.B.B:5382>
    To: <sip:66@A.A.A.A>
    From: "Af"<sip:sipphone@A.A.A.A>;tag=c3476547
    Call-ID: 313a340958367850MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    CSeq: 1 SUBSCRIBE
    Expires: 300
    Accept: multipart/related, application/rlmi+xml, application/pidf+xml
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, MESSAGE, SUBSCRIBE, INFO
    User-Agent: X-Lite release 1002tx stamp 29712
    Event: presence
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:53:15 Send SIP message # (11/06/2008 07:53:15:113 GMT) # UDP # 485 bytes # from: A.A.A.A:5060 # to: A.A.B.B:5382

    ***************************** SIP message buffer start *****************************
    SIP/2.0 401 Unauthorized
    Via: SIP/2.0/UDP A.A.B.B:5382;rport=5382;branch=z9hG4bK-d87543-342a1f0ea269a816-1--d87543-
    To: <sip:66@A.A.A.A>
    From: "Af" <sip:sipphone@A.A.A.A>;tag=c3476547
    CSeq: 1 SUBSCRIBE
    Call-ID: 313a340958367850MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    Server: Epygi Quadro SIP User Agent/v3.1.12 (QUADRO-4X/16X)
    WWW-Authenticate: Digest realm="FTZ",nonce="5c022ac7a22977d022249db03af4ac0 3",opaque="1213170795"
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:53:15 Receive SIP message # (11/06/2008 07:53:15:607 GMT) # UDP # 629 bytes # from: A.A.B.B:5382 # to: A.A.A.A:5060

    ***************************** SIP message buffer start *****************************
    SUBSCRIBE sip:66@A.A.A.A SIP/2.0
    Via: SIP/2.0/UDP A.A.B.B:5382;branch=z9hG4bK-d87543-342a1f0ea269a816-1--d87543-;rport
    Max-Forwards: 70
    Contact: <sip:sipphone@A.A.B.B:5382>
    To: <sip:66@A.A.A.A>
    From: "Af"<sip:sipphone@A.A.A.A>;tag=c3476547
    Call-ID: 313a340958367850MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    CSeq: 1 SUBSCRIBE
    Expires: 300
    Accept: multipart/related, application/rlmi+xml, application/pidf+xml
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, MESSAGE, SUBSCRIBE, INFO
    User-Agent: X-Lite release 1002tx stamp 29712
    Event: presence
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:53:15 Send SIP message # (11/06/2008 07:53:15:609 GMT) # UDP # 485 bytes # from: A.A.A.A:5060 # to: A.A.B.B:5382

    ***************************** SIP message buffer start *****************************
    SIP/2.0 401 Unauthorized
    Via: SIP/2.0/UDP A.A.B.B:5382;rport=5382;branch=z9hG4bK-d87543-342a1f0ea269a816-1--d87543-
    To: <sip:66@A.A.A.A>
    From: "Af" <sip:sipphone@A.A.A.A>;tag=c3476547
    CSeq: 1 SUBSCRIBE
    Call-ID: 313a340958367850MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    Server: Epygi Quadro SIP User Agent/v3.1.12 (QUADRO-4X/16X)
    WWW-Authenticate: Digest realm="FTZ",nonce="5c022ac7a22977d022249db03af4ac0 3",opaque="1213170795"
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:53:16 Receive SIP message # (11/06/2008 07:53:16:200 GMT) # UDP # 833 bytes # from: A.A.B.B:5382 # to: A.A.A.A:5060

    ***************************** SIP message buffer start *****************************
    SUBSCRIBE sip:66@A.A.A.A SIP/2.0
    Via: SIP/2.0/UDP A.A.B.B:5382;branch=z9hG4bK-d87543-7f7bf5326a31873a-1--d87543-;rport
    Max-Forwards: 70
    Contact: <sip:sipphone@A.A.B.B:5382>
    To: <sip:66@A.A.A.A>
    From: "Af"<sip:sipphone@A.A.A.A>;tag=c3476547
    Call-ID: 313a340958367850MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    CSeq: 2 SUBSCRIBE
    Expires: 300
    Accept: multipart/related, application/rlmi+xml, application/pidf+xml
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, MESSAGE, SUBSCRIBE, INFO
    User-Agent: X-Lite release 1002tx stamp 29712
    Authorization: Digest username="sipphone",realm="FTZ",nonce="5c022ac7a22 977d022249db03af4ac03",uri="sip:66@A.A.A.A",respon se="f7da2398c538b18847b35834b2b16192",algorithm=MD 5,opaque="1213170795"
    Event: presence
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:53:16 UA --> EV # Subscribe # from: sipphone@A.A.A.A: (empty), to: 66, event: presence: (empty), allowEvents (empty) # SID: 5210528893282490992
    10:53:16 EV --> UA # Accept # event: presence: (empty), ready: false # SID: 5210528893282490992
    10:53:16 Send SIP message # (11/06/2008 07:53:16:231 GMT) # UDP # 487 bytes # from: A.A.A.A:5060 # to: A.A.B.B:5382

    ***************************** SIP message buffer start *****************************
    SIP/2.0 202 Accepted
    Via: SIP/2.0/UDP A.A.B.B:5382;rport=5382;branch=z9hG4bK-d87543-7f7bf5326a31873a-1--d87543-
    To: <sip:66@A.A.A.A>;tag=1213169767f4b62130-7020-4d7d-b2b6-aeb1a50cde5b
    From: "Af" <sip:sipphone@A.A.A.A>;tag=c3476547
    CSeq: 2 SUBSCRIBE
    Call-ID: 313a340958367850MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    Contact: <sip:66@A.A.A.A:5060>
    Expires: 300
    Server: Epygi Quadro SIP User Agent/v3.1.12 (QUADRO-4X/16X)
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:53:16 EV --> UA # ReportError # event: presence: (empty), error: NoResource # SID: 5210528893282490992
    10:53:16 Send SIP message # (11/06/2008 07:53:16:241 GMT) # UDP # 593 bytes # from: A.A.A.A:5060 # to: A.A.B.B:5382

    ***************************** SIP message buffer start *****************************
    NOTIFY sip:sipphone@A.A.B.B:5382 SIP/2.0
    Via: SIP/2.0/UDP A.A.A.A:5060;rport;branch=z9hG4bKEPSVBUS36baa1b1-f8ed-49a6-98e6-e48e9ca234ec
    To: "Af" <sip:sipphone@A.A.A.A>;tag=c3476547
    From: <sip:66@A.A.A.A>;tag=1213169767f4b62130-7020-4d7d-b2b6-aeb1a50cde5b
    CSeq: 448 NOTIFY
    Call-ID: 313a340958367850MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    Contact: <sip:66@A.A.A.A:5060>
    User-Agent: Epygi Quadro SIP User Agent/v3.1.12 (QUADRO-4X/16X)
    Max-Forwards: 70
    Event: presence
    Subscription-State: terminated;reason=noresource
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:53:16 Receive SIP message # (11/06/2008 07:53:16:485 GMT) # UDP # 466 bytes # from: A.A.B.B:5382 # to: A.A.A.A:5060

    ***************************** SIP message buffer start *****************************
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP A.A.A.A:5060;rport=5060;branch=z9hG4bKEPSVBUS36baa 1b1-f8ed-49a6-98e6-e48e9ca234ec
    Contact: <sip:sipphone@A.A.B.B:5382>
    To: "Af"<sip:sipphone@A.A.A.A>;tag=c3476547
    From: <sip:66@A.A.A.A>;tag=1213169767f4b62130-7020-4d7d-b2b6-aeb1a50cde5b
    Call-ID: 313a340958367850MzA5Y2QzODAwYWFjYmQwMDNhYzM2MTk5Zm E1MzcyOTU.
    CSeq: 448 NOTIFY
    User-Agent: X-Lite release 1002tx stamp 29712
    Content-Length: 0

    ***************************** SIP message buffer end ******************************

    10:53:33 CGI has connected.
    10:53:33 CGI has died.

  8. #8

    Default

    Sorry for long post! Here is the coded data:

    A.A.A.A ----> Public IP address of Quadro 4x
    A.A.B.B ----> Public IP address of PC running X-Lite soft phone
    66 ---------> Digits in Quadro4x routing table translated to XXXXX911@sip.epygi.com
    XXXXX731 -> Registered address on sip.epygi.com for Extension "31"
    Extension "31" is the Remote Extension, with username "sipphone"

  9. #9

    Default

    Out of interest why is the softphone at A.A.B.B using SIP port 5382 instead of 5060 ?

    Is there another sip device at AABB ?

    "Subscription-State: terminated;reason=noresource"

    Interesting, try with the Softphone using sip port 5060 does it happen to work then ?

    Regards

    Kevin
    Last edited by KSComs; 06-11-2008 at 09:03 AM.

  10. #10
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    The only assumption I can make looking on this log, is that something is misconfigured at the destination Quadro2x. Can we look at the SIP and Call Manager logs of the 2x, taken after such failed call? Are you sure you don't have any service enabled at the destination extension "xxxxx911" - callerid based one, like call blocking, or forwarding to non-existent destination?

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