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Thread: listen answering a virtual extension

  1. #1

    Default listen answering a virtual extension

    Good morning
    Pardon for English google!
    I have a quadro 2x; how to listen to the answering of a virtual line of a group?
    example: extention 31, which includes lines 14 and 15. how to listen to the answering of the extension 31?
    Thank you for your reply
    Sincerely yours

  2. #2

    Default

    answering = voicemail

  3. #3
    Quadro Architect
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    Default

    Hmm... its a bit difficult to understand... I suppose you have a MER (Many Extension Ringing) enabled on ext 31, with only ext 14 and 15 in the list. Right? In that case any call, which comes to ext 31, and is not answered by ext 14 and 15, after a timeout will go to the voicemail of extension 31.
    However, if instead of MER, you have "Unconditional Forwarding" enabled on ext 31 to ext 14 and 15, then the voicemail of ext 31 will not be activated at all. Voicemails of 14 and 15 will activate on timeout.
    I hope I understood you right, and my answer was not very far from the topic of your question
    Best regards,
    DVR

  4. #4

    Default

    A very big thank you, I understood! I made a reference unconditional on 14 and 15 and 14 has a faster response and is the voicemail of 14 that works! That's what I wanted! Thank you!

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