VOIP calls not showing on status page

[russell]

when I go to Main / home and see the "Active calls list"

FOX calls show up BUT when I make a VOIP call via a VOIP provider setup in the wizard .. the call does not show up in the active call list ?

[AramK]

Actually we haven't such problem. Have you refreshed the page after call establishment ?

[russell]

Yes refreshed the page ... no call is shown

[AramK]

Such situation is possible only in that case, when the caller is IP-Phone and it isn't registered on Quadro. For further investigation we need to look into Quadro systemlogs. You can turn to Epygi Technical Support with this problem.