Well, I have bugged the living daylights out of a database integrator developer ( not really just sounds good ).

They provide screen pops from the telephone system and pulls the customer data from the database after retreiving the CLI information.

The same company writes TAPI interfaces for most of the branded hard wired telephone systems that are manufactured in the world and tightly integrates them with CRM database engines like Goldmine, Maximizer, Act to name a few.

http://www.goldmine.com

http://www.maximizer.com

http://www.act.com

CRM CTI Integrations that the developer provides - and others on request.

  • Microsoft Dynamics CRM
  • GoldMine
  • ACT!
  • SalesLogix
  • Maximizer
  • Outlook
  • Access
Features
  • All Telephony controls from your desktop
  • Click to Dial
  • Screen Pop on incoming call
  • Database & CRM integration
  • Log history to your CRM
  • Review staff and colleagues status with ‘presence’ management
  • Manage your calls with speed dials, re-dial, missed call and received call lists
  • Optional - Add voice recording
  • Optional - Integrated Reporting, Analysis and Billing with The Software Client Full screen/toolbar control
  • The Software Client is modular - from personal tool to Business Communications or Call Centre agent module
  • The Software Client becomes the log-in, break-out manager, wall board and completion and account code entry point
  • Log-in for inbound queue management
  • Log-in to join a Tele-Marketing Campaign
They should have a time line for the itnerface next week and I will post the information here as to when it will be ready. I am unsure as to how much the interface will cost but it is being developed with the 3PCC software from Epygi in mind and means that all of the Epygi systems will be supported with this interface.

Regards

Kevin