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Thread: IVR menu a Auto Attendant extension

  1. #1

    Default IVR menu a Auto Attendant extension

    Hi!

    I'm using a Quadro2X with 4_1_33 software version.
    I want to set up an IVR menu for Auto Attendant extension.
    I have an XML example with its wave files.
    How do I set up it?

  2. #2

    Default

    You must upload your xml file and the voice promptes from the Attendant page. Open on Quadro GUI "Users -> Extensions Management" page, click on Attendant (AA), then click on "Attendant Scenario" link. Choose option "Custom" and upload your scenario file and voice massages from appropriate fields.

  3. #3

    Default

    Thank you so much!

    I have another question... I'm just starting to use VXML and I want to ask if someone use a third-part tool to build IVR menu or if exist some epygi documentation about it.

  4. #4

    Default

    You can use any xml/vxml editor.
    We have a document in our WEB introducing working with Quadro AA custom scenarios, as well as several scenarios. You can download them from "Channel Portal login -> Support Documents -> Installation Scenarios -> Working with custom scenario of Quadro's Auto Attendant" section.

  5. #5

    Default

    Thank you so much. I will try and I will let you know!

  6. #6

    Default

    You're welcome Fell free to write us if you'll have any other questions.

  7. #7

    Default

    Quote Originally Posted by aramk View Post
    You can use any xml/vxml editor.
    I use Microsofts XML Notepad 2007 .... ( it works with win 2k as well )

    http://www.microsoft.com/downloads/d...displaylang=en



    Regards

    Kevin

  8. #8

    Default

    Channel Portal login -> Support Documents -> Installation Scenarios -> Working with custom scenario of Quadro's Auto Attendant

    I am unable to find this document. Can you help pleaes.

  9. #9

    Default

    Quote Originally Posted by kevinj@kjltd.co.uk View Post
    Channel Portal login -> Support Documents -> Installation Scenarios -> Working with custom scenario of Quadro's Auto Attendant

    I am unable to find this document. Can you help pleaes.
    You will find it here.
    http://support.epygi.com/index.php?_...413&nav=0,3,65

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