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Thread: ? how stop forward to vm

  1. #11

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    Quote Originally Posted by KSComs
    ... unfortunately though if you turn it off and you find out that the call then is dropped by the Quadro after the no answer time out.. there is no way to prevent this from happening under the current version of firmware....

    Kevin, it seems that you did something wrong. When VMS of extension is disabled,the caller willNOT get to VMS and the call willNOT be dropped by Quadro after no answer timeout. Thephone attached to the extensionwith disabled VMS will ring by 3 min and then will be dropped. The only exceptionsare Snom phones, that are sending "Bye" after 1 min ringing.Thatis the implementation of phones and Quadro has nothing to do with it.Edited by: aramk

  2. #12

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    Quote Originally Posted by daysys


    But I still have todefeat the local voicemail service.
    It wouldn't stop working--even though I had shut
    it off; I had to extend the timeout for it instead.

    When you use Unconditional Call Forwarding, then there is no need to disable VMS of extension as the call to that extension will get forwarded before getting to VMS. Even if you use No Answer Call Forwarding (not in virtual extension), it will notgo to VMS.Isuspect the VMSyou'vein your scenario is the VMS of the extension with MER enabled.


    Quote Originally Posted by daysys
    This seems to bethe bug thatKSComsdescribed.

    There is no such bug.


    Quote Originally Posted by daysys


    Because this scenario is a 'follow-me' feature that
    many users will want, it should be documented.
    (Or perhaps it is somewhere, and I simply didn't
    find or understand the writeup on it.)

    We don't support "follow-me" feature with PSTN(POTS) lines, that's why it is not documented. However, you can configure something like that using ITSP or ISDN services, by using Unconditional Call Forwarding to initiate simultaneous calls to different destinations.


    Everything in David's last comment is true and tested/approved in our testlab So either you need to attach a line to your Virtual Extension, or redesign the current setup.Edited by: aramk

  3. #13

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    Sorry, but I'm a little confused. (This is the very first time.)[img]smileys/smiley2.gif[/img]


    Aram: since you've confirmed that that the UCF table provides
    simultaneous calls, thisis in effect, a 'follow-me' that will
    work fine. (I simply have to discover how to make an external
    [IP-PSTN] call.) Is that in an appnote somewhere?


    Yes, it would be better to provide a universal solution which
    includes FXO-provisioned lines, but I don't use POTS myself.


    But (not to confuse this issue) I thought I had created a similar
    service using the MERfeaturethat I described. I created a virtual
    extension containing a UCF entry to a Call Routing Table entry
    which contains the IP-PSTN number to dial. I selected that
    virtual extension in the MER table; it shows 'enabled, not attached'.


    I also selected the local extension in the MER table; it shows
    'enabled, attached'. When the IP-PSTN extension rings inbound,
    the local extension rings first, followed by the external [IP-PSTN]
    extension.


    BUT: the reason the external linerings is not due to the MER;
    Quadro somehow blocks the incoming [IT-PSTN] call after the
    internal extension times out; my ITSP then reports a
    'CONGESTION' message and the ITSP itself forwards the
    call to the second number. So this is a mess I created.


    Time to rip that junk out and start fresh! Thanks, Dave

  4. #14

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    A follow-up:


    I've dropped the bogus MER approach and switched
    to UCF. This provides simultaneous ringing--which
    is exactly what I wanted. I don't believe this is
    explictly in the documents and it's a feature many
    users will want. I suggest it be added soon.


    I'd also like to know how to do sequential call
    forwarding instead of simultaneous. It's probably
    obvious, but it hasn't occurred to me.


    Aram: you were correct that voicemail was enabled
    on the target local extension, and that's why it kept
    picking up (as it should). Thanks for a good guess!


    I found a small documentation issue (are you surprised?):
    TheExtension/Voice Mail/Voice Mail Settings help says,
    "The pageVoice Mail Settings allows enabling the voice
    mail service for the callers if calling the corresponding extension
    that is not available or does not answer. The voice mail system
    will be activated allowing the caller to leave a voice message."


    This is actually not true; this page provides various voicemail
    controls, but does not allow enabling (or disabling) it.
    That can onoy be done by the Adminstrator on a separate
    page (as a later note in this Help implies).


    So this help should say something like, 'If the Administrator has
    enabled voicemail service on this extension, you can configure it
    here. [Or, you can activate a Wizard here to allow you to setup
    voicemail at your phone instead.]"


    Thanks for everybody's comments! Dave

  5. #15

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    Quote Originally Posted by daysys


    I've dropped the bogus MER approach and switched
    to UCF. This provides simultaneous ringing--which
    is exactly what I wanted.

    As Davrays andI wrote insome previous comment, VE included in MER listwill be skipped by Quadro.


    Quote Originally Posted by daysys


    I don't believe this is
    explictly in the documents and it's a feature many
    users will want. I suggest it be added soon.

    Dave, in the "Unconditional, Busy and No Answer Call Forwarding Help" you can find an information regarding Forwarding behaviour when different destinations are configured in forwarding table. Let me know If that information isn't satisfactory and we'll change/improve that.





    Quote Originally Posted by daysys
    I'd also like to know how to do sequential call
    forwarding instead of simultaneous. It's probably
    obvious, but it hasn't occurred to me..

    This can be configured by using Hunt Group feature and by configuring UCF on the extensions in Hunt Group list.


    Quote Originally Posted by daysys
    Aram: you were correct that voicemail was enabled
    on the target local extension, and that's why it kept
    picking up (as it should). Thanks for a good guess!

    Your are welcome ! [img]smileys/smiley1.gif[/img]


    Quote Originally Posted by daysys


    I found a small documentation issue (are you surprised?):
    TheExtension/Voice Mail/Voice Mail Settings help says,
    "The pageVoice Mail Settings allows enabling the voice
    mail service for the callers if calling the corresponding extension
    that is not available or does not answer. The voice mail system
    will be activated allowing the caller to leave a voice message."


    This is actually not true; this page provides various voicemail
    controls, but does not allow enabling (or disabling) it.
    That can onoy be done by the Adminstrator on a separate
    page (as a later note in this Help implies).

    Your are quite correct, Dave. That was truein older releases,when user were able to switch ON/OFF the VMS from the Voice Mail Settings page. Later it was decided to move that checkbox to the Extension's Edit page,to be handled byAdmin only. New help was added in that page, but we somehow forgot to revise the Voice Mail Settings help. It is corrected already and will be available in upcoming release. Thank for finding this out.

  6. #16
    Quadro Architect
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    Quote Originally Posted by aramk


    Quote Originally Posted by daysys
    I'd also like to know how to do sequential call
    forwarding instead of simultaneous. It's probably
    obvious, but it hasn't occurred to me..

    This can be configured by using Hunt Group feature and by configuring UCF on the extensions in Hunt Group list.

    A smal, but important correction here:


    unfortunately this will not work. Only MER is working on the target extensions of the Hunt Group, all other services (including any kind of forwarding) are disabled. So actually now there is no way to do sequential call forwarding to external (not PBX) destinations.

  7. #17

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    Oops,I was wrong Mea culpa ... David (Davrays), do we have plans to implement sequential call forwarding ?

  8. #18
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    Hmm.. no plans yet for this [img]smileys/smiley1.gif[/img]


    Even no feature request logged for that as far as I know.


    We had such feature before, but removed because of the problems (especially with FXO calls, where you never know if the called party picked up the phone or not).


    Since that there was no request... thus nothing is added [img]smileys/smiley1.gif[/img]


    Aram, you can add a feature request in database (for IP destinations at least), and we will consider that if more requests from customers arrive. As this is a significant development effort(not only the implementation itself, but also understanding and testing all the consequences of that feature, its interactions with timers enabled at destination parties), we'll start that only when we have a lot of requests [img]smileys/smiley1.gif[/img]Edited by: davrays

  9. #19

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    Perhaps a list of proposed features could
    be listedin a questionnaire. That way,
    users could vote for the most useful.


    Sequential calling, for example, is often a
    standard feature ofvirtual PBX providers.


    I would vote for this feature even if
    FXO calls were excluded. As users move
    to ITSP trunks, this is not as critical.


    Here is the Help note you indicated, Aram:
    "If there are multiple entries with PBX or SIP call types, or PBX and SIP call types together, then all destinations will ring simultaneously and the call will be established with the destination that will pick up the call the first. "


    I understand this--except for the phrase: '...PBX or SIP call types,
    or PBX and SIP call types together..." What does that mean?


    In the UCF help there's another note about PSTN calls having
    priority over PBX or SIP types. It appears here that dialing is
    sequential: every PSTN destination in the UCF list is
    dialed sequentially, followed by the PBX/SIP group, which is
    simultaneous. (A 'courtesy ring' is provided to the PBX/SIP
    group while PSTN calls are in progress.)


    So this is more tricky than I had realized. A PBX type clearly
    refers to an extension (which can be SIP or FXS). I assume
    PSTN refers to a call on anFXO circuit.


    I currently have simultaneous calling to a PBX extension and an
    IP-PSTN destination (using a virtual extension), so that both
    calls are to PBX type. But if SIP and IP-PSTN types are the same
    (which has been said elsewhere), can I use a SIP callentry directly
    to an IP-PSTN destination instead of using a virtual PBX extension?


    Am I making any sense?Dave

  10. #20

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    Quote Originally Posted by aramk

    Quote Originally Posted by KSComs
    ... unfortunately though if you turn it off and you find out that the call then is dropped by the Quadro after the no answer time out.. there is no way to prevent this from happening under the current version of firmware....

    Kevin, it seems that you did something wrong. When VMS of extension is disabled,the caller willNOT get to VMS and the call willNOT be dropped by Quadro after no answer timeout. Thephone attached to the extensionwith disabled VMS will ring by 3 min and then will be dropped. The only exceptionsare Snom phones, that are sending "Bye" after 1 min ringing.Thatis the implementation of phones and Quadro has nothing to do with it.
    Hi Aram, I double checked with an extension and the Epygi does definitely drop the call after it plays a message... Maybe its just my Epygi, but this is what I have experienced and even put forward to the Ozzie Epygi Distributor to increase the No Answer time to 2 minutes so that the Carrier will return a no answer message and there fore will not charge the caller a call rate because the Epygi is answering the call and playing said message.

    Regards

    Kevin

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