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Thread: ? how stop forward to vm

  1. #1

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    This musthave a simple solution, but it eludes me:


    I have a local SIP extension with no call forwarding
    of any kind enabled. [Everyitemin the 'Caller ID based
    Services' "any address"category is marked OFF.]


    But when I call that extension from another extension,
    the call automatically forwards to the called extension
    voicemail after 15sec. Even a re-boot didn't fix this.


    Why is this? How can I shut off call-forward to vm?


    I'm trying to ring multiple extensions on an inbound (ITSP)
    call. I want this local extension to ring simultaneously with
    my mobile phone (using an outbound 'IT-PSTN' [that is, ITSP]
    circuit. I want to be able to answer either phone, but
    the local extension always answers with vm.

  2. #2

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    Dave if im not mistaken under the Supplemental Services basic services tab is the No Answer timer... if you make that 50 it will extend the time before it goes to the voice mail...

    But like you I have not been able to find the off button for VM or sending a call to an error message of some sort...

    Im sure that someone would be able to tell us both how.... I know I can under a different sip/client server.

    Regards

    Kevin


  3. #3

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    That workaround works (but as you say, not well, KSCOms).


    This gets wierder.....


    My inbound [IP-PSTN] calls are set [in this circuit's Caller ID
    based services table]to ring two multiple extensions.
    One extension is a local PBX (SIP) one, the other is a virtual
    extension which is set [in its Caller ID based services table] to
    'Unconditional Call Forward' to a specific route in the Call Routing
    Table that contains my mobile phone number.


    What I believe should happen is both of the 'multiple' extensions
    should ring simultaneously. But what seems to happen is the
    local extension rings for20sec; it then stops ringing andthe virtual
    extension call (to my mobile phone) begins ringing. (The 20sec
    timeout is the no-answer timout on my IP-PSTN circuit.)


    I'm really baffled. Dave

  4. #4

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    The administrator can turn off voicemail for an extension under the Extension Management page of the Quadro.




  5. #5

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    No answer timeout is not a workaround, it defines the timeout, after what the call will be answered by Voice Mail System. The No answer timeoutalso defines the timeout for No Answer Call Forwarding.You can increase that timeout to cover your ITSPs timeout (BTW, the timeout value is 20sec by default, so probably someone has changed it ), or you can disable VMS of the extension from "Extension managament-> Edit Extension" page.

  6. #6

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    Quote Originally Posted by daysys


    My inbound [IP-PSTN] calls are set [in this circuit's Caller ID
    based services table]to ring two multiple extensions.
    One extension is a local PBX (SIP) one, the other is a virtual
    extension which is set [in its Caller ID based services table] to
    'Unconditional Call Forward' to a specific route in the Call Routing
    Table that contains my mobile phone number.


    What I believe should happen is both of the 'multiple' extensions
    should ring simultaneously. But what seems to happen is the
    local extension rings for20sec; it then stops ringing andthe virtual
    extension call (to my mobile phone) begins ringing. (The 20sec
    timeout is the no-answer timout on my IP-PSTN circuit.)


    Please, reproduce the situation, download the Quadro logs,open a TSS ticket and attach the logs for examination.

  7. #7
    Quadro Architect
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    Jun 2006
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    Default

    Quote Originally Posted by daysys


    My inbound [IP-PSTN] calls are set [in this circuit's Caller ID
    based services table]to ring two multiple extensions.
    One extension is a local PBX (SIP) one, the other is a virtual
    extension which is set [in its Caller ID based services table] to
    'Unconditional Call Forward' to a specific route in the Call Routing
    Table that contains my mobile phone number.


    What I believe should happen is both of the 'multiple' extensions
    should ring simultaneously. But what seems to happen is the
    local extension rings for20sec; it then stops ringing andthe virtual
    extension call (to my mobile phone) begins ringing. (The 20sec
    timeout is the no-answer timout on my IP-PSTN circuit.)


    Which service exactly did you enable on this circuit's CID table, Dave? "Unconditional Call Forwarding" or "Many Extension Ringing"?


    1. If you enabled "Unconditional Call Forwarding", the scenario should work as you expected (because when you use that service, the system will follow the services set on target extensions.


    2. If you enabled "Many Extension Ringing", only the local extension should ring (the forwarding to mobile phone will not work). When you use MER, the services set on tagret extensions are ignored, and so your forwarding to mobile phone will be ignored too.


    Of course, asAram wrote, logs will allow us to give exact answer on what has happened there
    Edited by: davrays

  8. #8

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    Quote Originally Posted by threebit
    The administrator can turn off voicemail for an extension under the Extension Management page of the Quadro.


    100% Threebit ... unfortunately though if you turn it off and you find out that the call then is dropped by the Quadro after the no answer time out.. there is no way to prevent this from happening under the current version of firmware....

    "It would be great if you can turn the no answer forwarding completely off and just let the caller keep the call up to ring the destined extension within the Quadro instead of trying to send it to a VM or when you turn VM off the call reaches a dead end after the no answer timer."

    Regards

    Kevin

  9. #9

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    I'll be glad to forward logs, but...


    If I use 'Unconditional Call Forwarding', does that
    mean that all entries in the forwarding table will
    ring simultaneously? If so, that's a good answer.


    But I still have todefeat the local voicemail service.
    It wouldn't stop working--even though I had shut
    it off; I had to extend the timeout for it instead.
    This seems to bethe bug thatKSComsdescribed.


    Oddly, using the MER table, it seemed to work as
    I described: first the the local extension rings,
    then the 'virtual' extension that points to my
    mobile phone line (via an IP-PSTN circuit). You
    say this shouldn't work at all, so perhaps I've
    found a way to make sequential calling work.


    Because this scenario is a 'follow-me' feature that
    many users will want, it should be documented.
    (Or perhaps it is somewhere, and I simply didn't
    find or understand the writeup on it.)


    Thanks, Dave

  10. #10
    Quadro Architect
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    Location
    Around myself
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    That is really weird, guys I am the designer of that system and I know how it SHOULD behave (Aram is tester, so he could confirm if this works as expected on current releases), and the following should be true:


    1. With 'Unconditional Call Forwarding' all entries in the forwarding table should ring simultaneously.


    2. When using the MER table the forwarding on virtual extension SHOULD not work (the virtual extensions are just excluded from the list internally).


    3. With any version of firmware (and I tested that on 4.1.40), if you choose "Disable Voice Mail" radiobutton on the "Extension Management" -> "Edit" -> "Voice Mailbox Settings " page, incoming call cannot go to Voicemail.


    This is how we designed that and, as you tell that system behaves differently, we need the logs from any of you, guys. Please send something to TSS, so Aram can look into or pass to me.Edited by: davrays

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