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Thread: External DTMF tones not recognized by AA!!

  1. #1

    Default External DTMF tones not recognized by AA!!

    Hi everyone,

    I'm trying to make an AA that forwards calls to external numbers based on the number entered using a custom AA scenario.
    I've configured an AA extension and forwarded an inbound number to it.

    When calling internally via an IP line everything works fine. But if I call from an outside line using a mobile/cell device (eg iphone/samsung/htc) the tones are not picked up.
    Externally using a desk phone/landline the tones are accepted also. It is only affecting mobile/cell phones.

    We are using an Epygi M8L.

    Are there any specific settings on the PBX that you can point me towards?youjizz ****hub tubegalore


    Thanks in advance!
    Last edited by harrymickenzy; 06-28-2019 at 04:54 PM.

  2. #2

    Default

    call routing table needs to have an allow rule to dial the numbers you are wanting them to dial externally. This does pose a security risk though.

    Source Number Pattern/Caller ID Modification <-- uncheck that on the route and it will allow the A/A to be able to dial <-- I would lock it down to the numbers allowed or a time of day rule as a minimum..

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