Snom 360 on ?permanent? queue

[afripayments]

Hi,

We have a snom 360 as our receptioninst. we have enabled call
queue on the receptions ext.(Call Queue Size = 8 and max call queae
apperance
to 2.) We have been having a problem, where from time to time, the
callers are put on the call queue when there is not active call on the
receptions ext. When this error occurs, there is no record of an active
call on
the ext on the mainmenu.cgi page.

we have been having to reset the phone to factory default,
delete the ext. from the 16x, then reconfigure. we want to fix this
issue.

permanently. The 16x is running version 4.1.32 firmaware and the snom 360 6.5.10.



Thanks


Edited by: afripayments

[AramK]

First of all the last official, public release for 16x is 4.1.33. I wonder that you have 4.1.32 running on your Quadro, maybe it is some beta version given by Epygi. About your problem - it seems that your phone simply got unregistered by some reason. Normally the phone's reset/reboot must solve that problem. In case ifthe problem persist,please open a TSS case and attach some logs for investigation. Edited by: aramk

[afripayments]

Hi,

Thanks for the response. The line was registered. How do I open a "TSS Case" ?

Thanks


Edited by: afripayments

[AramK]

It can be, that the phone is shown as registerd on Quadro, but it is actually in some state, that isn't respond to messages from Quadro. In that case the calls to the phone will be placed to queue, if it is enabled, oterwise will get busy signal.


You can open a TSS case from the "Support Login" page, the same page, where the forum link is placed. We provide technical support to our Distributors/Resellers. If you are an end-user, then you aren't eligible to open a TSS case, hence you'll not have that link on login. In that caseplease contact your Distributors/Resellers and ask him to open a case on behalf of your name.