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Thread: Close Reason: Got BYE message

  1. #11

    Default

    We still having disconnects after disabling session timers, don't know what else to do?

  2. #12

    Default

    To investigate your problem we need the following information.
    1. Firmware version of Quadro.
    2. Model and Firmware version of IP-Phone.
    3. Your network setup and exact call path when you are experiencing call drop.
    4. System logs downloaded right after call drop (developer logging must be enabled).

    Open a TSS ticket with the following information and we'll back to you with answers/suggestions.

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