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Thread: Auto-Attendant answering after business hours

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  1. #1

    Default Auto-Attendant answering after business hours

    Customer wants extensions to ring during the day instead of AA answering. How is this accomplished on QX 50. I think they just want a delay in the ringing.
    Last edited by rrose1988; 02-23-2018 at 11:56 AM.

  2. #2

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    Quote Originally Posted by rrose1988 View Post
    Customer wants extensions to ring during the day instead of AA answering. How is this accomplished on QX 50. I think they just want a delay in the ringing.

    Use a virtual group and have the telephones assigned for that group with associated ring type - ie sequential, ring all etc...

  3. #3

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    using my method you then change the delay for no answer timer to set it to another destination under the suplemental settings

  4. #4

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    Quote Originally Posted by KSComs View Post
    using my method you then change the delay for no answer timer to set it to another destination under the suplemental settings
    how do you set up a virtual extension and where is this supplemental settings tab on the the QX50 gui

  5. #5

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    Hi

    You can use Date / Time Settings on the routing rule to forward the calls to different places regarding Date/Time. During working
    hours (from 9:00 to 18:00) all incoming calls to ring on all available extensions with Many Extension Ringing
    service. After working hours (from 18:00 to 9:00) and during weekends, incoming calls to be forwarded to
    Auto Attendant.

    1: Create a schedule:
    Go to the Telephony?Schedules and click Add.
    Apply the schedule name (Shift).
    Define working hours for working days.

    2:
    Duplicate the routing rule that handles incoming sip calls and in "Destination Call Type" section put
    "Number of Discarded Symbols" – 9 and "Prefix" – 110(virtual extension with MER activated on it)
    then enable "Date / Time Settings" checkbox,
    click on "Next" button and navigate to "Date / Time Settings - Add Entry" , and select "Schedule Name" to "Shift" after that
    finish the wizard.

    The routing table with the schedule should be listed above the previous one in the Call Routing Table. This is important
    since entries will be matched from top to down.

    Thanks,
    Tigran

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