child extension not connected

[helspass]

Hi,

when child extension is not connected
the mother extension doesn't answer calls
and VMS starts
solution: remove child feature

Rgds
Henri Elspass

note: QX20 running 6.1.50

[Tigran_Gagiyan]

Hi
Yes you are right if one of the children is not registered system connects the call to the VM of parent extension.
As workaround i can suggest you to disable "Parent-Child" option and use one of "Caller ID Based Services", you can use "Many Extension Ringing" or "Unconditional Call Forwarding" or "Find Me / Follow Me" service depending on your setup.

Thanks,
Tigran