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Thread: child extension not connected

  1. #1

    Default child extension not connected

    Hi,

    when child extension is not connected
    the mother extension doesn't answer calls
    and VMS starts
    solution: remove child feature

    Rgds
    Henri Elspass

    note: QX20 running 6.1.50

  2. #2

    Default

    Hi
    Yes you are right if one of the children is not registered system connects the call to the VM of parent extension.
    As workaround i can suggest you to disable "Parent-Child" option and use one of "Caller ID Based Services", you can use "Many Extension Ringing" or "Unconditional Call Forwarding" or "Find Me / Follow Me" service depending on your setup.

    Thanks,
    Tigran

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