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Thread: IVR to call routing table

  1. #11

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    Andy,

    As far as I know, there is opened TSS 8690 case for the issue. Can you please reproduce this issue, download logs and attach to TSS case?


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    Last edited by arsen; 08-20-2011 at 11:43 AM.

  2. #12

    Default

    Hi Arsen

    I have not raised the ticket 8690, do you want logs anyway?

    Thank you

    Andy


  3. #13

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    Andy, the ticket 8690 is opened by your resseller, Mat, so the logs will be very useful.If you want,you canmove to TSS channel, but, of course, you are free to post messages about this topic also in forum.

  4. #14

    Default

    Hello Andy. Sorry, there was a mistake about TSS case and this forum topic relation. The TSS 8690 is another problem posted by Matt and it concerns to "Call Queue Script" topic. To investigate your problem discussed in this topic please ask Matt to open another TSS case with the reference of the topic name and attach the logs that Asren is requested.

  5. #15

    Default

    Hi

    Many Thanks to Jose, Matt at EFL and Epygi for their help with this issue.

    I thought i would publish the finished article which works a treat!

    K.R

    Andy

    <?xml version="1.0" encoding="UTF-8"?>
    <vxml version="2.0">
    <noinput count="3">
    <prompt>
    <audio src="timeover.wav"/>
    </prompt>
    <exit/>
    </noinput>
    <form id="mainform">
    <block>
    <prompt bargein="true">
    <audio src="welcome.wav"/>
    </prompt>
    <goto nextitem="field1"/>
    </block>
    <field name="field1" type="digits?length=1" modal="false">
    <prompt timeout="5s">
    <audio src="departments.wav"/>
    </prompt>
    <option dtmf="1" value="21"/>
    <option dtmf="2" value="22"/>
    <option dtmf="3" value="23"/>
    <option dtmf="4" value="51332"/>
    <filled>
    <goto nextitem="field2"/>
    </filled>
    </field>
    <object name="field2" classid="dial">
    <param name="pattern" expr="field1"/>
    <filled>
    <prompt>
    <audio src="timeover.wav"/>
    </prompt>
    <exit/>
    </filled>
    <nomatch>
    <goto nextitem="field1"/>
    </nomatch>
    </object>
    </form>
    </vxml>



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