IVR to call routing table

[andy.collins]

Hi All

Is it possible to send an IVR option out via the call routing table i.e


<option dtmf="1" value="31" />

<option dtmf="2" value="32" />


<option dtmf="3" value="33" />


<option dtmf="4" value="50221" />

Where in the call routing table 502* goes to an IP 88.97.xxx.xxx then to ext 21. I have tried this and it fails.

Any help would be greatly appreciated.

Thanks

Andy

[HL2DFR]

Hello Andy,

You should use the "dial" command to send the dialed digits to the call routing table.
See bellow a example.

Regards,

Jos?


<?xml version="1.0" encoding="UTF-8"?>
<vxml version="2.0">
<noinput count="3">
<assign name="field1" expr="'10'"/>
<goto nextitem="field2" />
</noinput>
<form id="mainform">
<block>
<prompt bargein="true"> <audio src="demowelcome.wav" /> </prompt>
<goto nextitem="field1"/>
</block>
<field name="field1" type="digits?length=1" modal="false">
<prompt timeout="5s">
<audio src="johnjanejack.wav" />
</prompt>
<option dtmf="1" value="900" />
<option dtmf="2" value="901" />
<option dtmf="3" value="902" />
<filled>
<goto nextitem="field2"/>
</filled>
</field>
<object name="field2" classid="dial">
<param name="pattern" expr="'900'"/>
<param name="pattern" expr="'901'"/>
<param name="pattern" expr="'902'"/>
<filled>
<prompt> <audio src="timeover.wav" /> </prompt>
<exit/>
</filled>
<nomatch>
<goto nextitem="field1"/>
</nomatch>
</object>
</form>
</vxml>


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[HL2DFR]

Andy,

Sorry, but I don't really understand what you would like to do with the IP address 88.97.xxx.xxx ?


To reach the ext.21, the routing rule should be :

- 502*
- Number of discarded digits = 3
- Call type PBX


BR
jose


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[andy.collins]

Hi Jose

Thanks for your reply.

I have created a call routing entry for 502* which works fine. I need to now apply this to my IVR script, options 1, 2 and 3 would go to local extensions however option 4 would need to use the call routing table.

<option dtmf="1" value="31" />

<option dtmf="2" value="32" />


<option dtmf="3" value="33" />


<option dtmf="4" value="50221" />

Would it be possible to use the dial command?

Many thanks

Andy

[HL2DFR]

Andy,

You can use "dial" to connect to a local extension through the routing table. You should have the PBX rule [0-7]? that matches the internal extensions.

Regards


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[andy.collins]

Hi

Yes i have the entry in the call routing table however when i test using option 3, ext 32 rings? Here is part of my script. I guess there is a tweak needed?

Thank you

Andy

<option dtmf="1" value="32" />
<option dtmf="2" value="33" />
<option dtmf="3" value="50221" />
<filled>
<goto nextitem="field2"/>
</filled>
</field>

<object name="field2" classid="dial">
<param name="pattern" expr="'32'"/>
<param name="pattern" expr="'33'"/>
<param name="pattern" expr="'50221'"/>

[HL2DFR]

Andy,

This script is working on my Quadro :

<option dtmf="1" value="32" />
<option dtmf="2" value="33" />
<option dtmf="3" value="50221" />
<filled>
<goto nextitem="field2"/>
</filled>
</field>

<object name="field2" classid="dial">
<param name="pattern" expr="field1"/>
<param name="pattern" expr="field1"/>
<param name="pattern" expr="field1"/>

Regards,

Jos?



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[andy.collins]

Hi

Ok, i have amended my script with expr="field1"

The extensions work fine now but when i choose the option for 50221 a message says 'sorry this number is not yet in service'. I know my routing table works because if i dial 50221 from an extension it works fine. I have changed my extensions to
[0-4]? in the routing table in case this was the issue but it is still the same.

Any ideas?

Many thanks

Andy

[arsen]

Andy,



Script posted By Jose on 25September is correct, however there is no need to specify the same

<param name="pattern" expr="field1"/> 3 times.

So each particular <param> should be declared only once
<object name="field2" classid="dial">

<param name="pattern" expr="field1'"/>





</object>



In any case, the problem you described is not in script, but in routing
rule. I guess your routing rule depends on inbound caller id and/or
it's just allowed to call from extensions. May be it makes sense to
provide us some logs/configs to help you out.

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[andy.collins]

Hi

Thank you for your reply.

[img]file:///C:/DOCUME%7E1/ANDYCO%7E1/LOCALS%7E1/Temp/moz-screenshot.jpg[/img][img]file:///C:/DOCUME%7E1/ANDYCO%7E1/LOCALS%7E1/Temp/moz-screenshot-1.jpg[/img][img]file:///C:/DOCUME%7E1/ANDYCO%7E1/LOCALS%7E1/Temp/moz-screenshot-2.jpg[/img]My Call route is setup like this:

Pattern - 502*
NDS - 3
Call Type - SIP
Metric - 10
Dest Host - 88.97.xxx.xxx

Thank you

Andy