I have a call recording box configured to record all calls then send the calls to a server in our environment via FTP. I can navigate to the FTP site in both IE and Windows Explorer (ftp://192.168.2.192) add and remove files; however when the Epygi tries to send a recording, I receive an error that the FTP site is off line.
My settings:
FTP Mode
Server Name: 192.168.2.192
Server Port: 21
User Name: FTP_User
PW: <XXXXXX>
Directory on Server: PhoneRecordings

Error message in Epygi event viewer: Transient upload error: please check the 192.168.2.192:21 FTP server state. System will stop uploading the recording [scans/4016581921-605 sec-102] from Recording Box 110 if server will not go online in 39 hours