Is it possible to change the default ACD Agent Timeout? The system default seems to be 30 seconds. I'm currently using a QX200 with ACD licensed. When the agents change their status to "DND," it only lasts 30 seconds and their status returns to "online," as seen in SMR. The reason I'm asking is because DND is the only status that applies to all ACD groups at once. We're using 12 ACD groups, so the agents would have to log into each ACD group (via phone) and update their status in each one, which would take a long time. If they could change their status to "DND," it would apply to call ACD groups at once.