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Thread: acd agent logon

  1. 01-18-2015, 09:21 AM #1
    helspass
    helspass is offline
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    Default acd agent logon

    when dialing : *83
    quadro respond : incorrect id entered , please try again

    question : how a user can logon as an acd-agent ?

    thanks henri
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  2. 01-19-2015, 07:30 AM #2
    helspass
    helspass is offline
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    Default

    Ok , i find out what happens
    the calling address of agent should be the extension number of this agent
    then login/logout works fine
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