Results 1 to 6 of 6

Thread: Music on Hold

  1. #1

    Default Music on Hold

    Is there a way to decrease the MOH volume. Many customers complain about it being too loud

  2. #2


    Yes, you can decrease it from the phone.


  3. #3


    Doug if it is because of the MOH being played to the PSTN lines? if so there are gain controls to adjust that, else recording the MOH file again and down scaling the audio as needed.



  4. #4


    Also, music converted via the Epygi Media Streamer is always "fuzzy". Just never a clear, crisp sound

  5. #5


    Hi KSComs, I have a client with a 4X and I have converted a file using EMS, it plays fine on the PC, but when I upload it to the Epygi it doesn't play, I have uploaded the message from the Upload Universal Extension Recordings option and I have rebooted the system too, still no go, the system only plays the default music, I have also tried to upload to the individual users, and yes there is a USB on the system 8G.
    By the way the system is running Boot loader: 2.3.23/Release, Firmware Version: 5.1.39/Release it is a bit of an old box, I know..
    Any ideas?
    Thanks in advance

  6. #6


    Is fixed, I found another post from ASHOT and i found a doc File ConfiguringQuadrotoSendOwnMOH-Rev1.2-MedRes.pdf and I just needed to force hold music
    Thanks ASHOT

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Hold Music Software
    By dolmen in forum Tips and Tricks
    Replies: 9
    Last Post: 01-21-2013, 03:05 PM
  2. Hold Music settings
    By AndyD in forum 'How Do I' Questions
    Replies: 7
    Last Post: 02-23-2012, 01:59 AM
  3. Problem with Music on Hold
    By mmoleiro in forum Troubleshooting and Problems
    Replies: 2
    Last Post: 04-05-2011, 11:06 AM
  4. Hold Music query
    By currant in forum Troubleshooting and Problems
    Replies: 3
    Last Post: 02-25-2009, 01:29 AM
  5. Hold Music
    By cornepiek in forum General Discussions
    Replies: 1
    Last Post: 09-08-2008, 09:41 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts