Results 1 to 3 of 3

Thread: Latest firmware 4.1.33 very slow with AA

  1. #1

    Default



    Hi,


    A few days ago we upgraded to firmware V 4.1.33 (from 4.1.28). Since the upgrade we have noticed a considerable delay with the AA feature when routed thoughour custom IVR scenario. Basically when the callergets to the point of selecting the option they want (which should then call the extension) there is a delay of up to 12 seconds before the extension begins to ring.


    This was definatley not happening with the previous firmware.

  2. #2

    Default

    Could you please open a TSS ticket and attach some logs there ? We need to investigate that problem in our testlab, because the only complains we have regarding thisfeature is from you.

  3. #3

    Default



    After some further investigation it seems that the issue is not with the firmware but with Hot Call 1.7 (which was the reason for upgrading the firmware).


    Despite all attempts to install Hot Call 1.7as advised in previous forum posts, it still gives a "type mismatch" error whenever it is launched or there is an incoming call.


    Hot Callwasattached to extension 15 which is also the incoming line at the end of the AA. I have now uninstalled Hot Call and the delay on extension 15 ringing has now disappeared.


    Thanks for your reply just the same.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Upgrade 2.3 firmware on 2X
    By stakano in forum 'How Do I' Questions
    Replies: 5
    Last Post: 04-21-2009, 11:02 AM
  2. Snom Ver 7.x Firmware
    By liberty in forum Hardware Interoperability
    Replies: 28
    Last Post: 09-01-2008, 06:29 AM
  3. snom firmware update on 4.1.18
    By dmaunder in forum Installation
    Replies: 1
    Last Post: 04-12-2007, 04:10 PM
  4. NEW Firmware 4.1.0
    By jloeken in forum Suggestions and Feedback
    Replies: 1
    Last Post: 11-16-2006, 07:37 AM
  5. FXO slow to ring extensions
    By oltconsulting in forum Troubleshooting and Problems
    Replies: 9
    Last Post: 10-10-2006, 06:51 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •