Results 1 to 4 of 4

Thread: M8L Fax to email issue

Hybrid View

  1. #1

    Default M8L Fax to email issue

    We have an issue when receiving faxes from time to time the fax will be broken up into multiple emails. In other words lets say someone sends us a 10-page fax. The M8L is setup to send this fax as a PDF to an email. Instead of one email we tend to get 4 or 5 emails. 1 email will have 2 pages; the next email will have 1 page, the next 3 pages, and so on. We do eventually get all the pages but this can become annoying. Has anyone ever had this issue? Any advice would be appreciated.

  2. #2

    Default

    Hello Dgilligan,

    Please when you get fax, check whether you get fax in one file or in multiple files in Users->Extension Management-> Extension-> Voice Mailbox.
    If yes, so it's possible that it sends 4 or 5 e-mails because of Mail server configuration as it may divide big attachments.

    Regards,

    LevonD

  3. #3

    Default

    LevonD, thank you for that information. it looks like we are getting 4 to 5 emails of the same 64ish kb in size. Would you suggest upping the maximum memory time for a voicemail? i currently have it set to 5 min.

  4. #4

    Default

    Dear Dgilligan,

    Please check the fax size from http://xxx.xxx.xxx.xxx/extmanagement.cgi hidden page. Then click on the Extension that you use for FAX and check the Fax message size (Kb).
    You could also try to increase the maximum memory time for a voicemail.

    Regards,
    Levon

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Quadro M8L send fax?
    By dgilligan@integrasysit.com in forum 'How Do I' Questions
    Replies: 1
    Last Post: 02-27-2014, 03:07 AM
  2. Fax to email
    By Synertic in forum 'How Do I' Questions
    Replies: 10
    Last Post: 01-14-2010, 10:26 AM
  3. Fax as an attachment to the email
    By Janousek in forum Troubleshooting and Problems
    Replies: 6
    Last Post: 06-16-2009, 04:31 AM
  4. Fax to Email
    By ccomley in forum 'How Do I' Questions
    Replies: 1
    Last Post: 12-15-2008, 11:07 AM
  5. Fax Receive to Email with no actual fax
    By timmeah in forum 'How Do I' Questions
    Replies: 2
    Last Post: 05-16-2008, 08:05 AM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •