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Thread: VXML Help

  1. #1

    Default

    I'm reading the doc on the scenarios, but I need to take it one step further.

    I have 2 questions:

    1. After the caller has selected an option, and a WAV file has played, that another WAV file plays stating to press "8" to repeat this message, or to press "0" to return to the main menu. I have the link for it, but I can't play the second WAV file.

    <form id="DirectionsAndHours">
    <noinput count="3">
    <assign name="DHfield1" expr="'14'"/>
    <goto nextitem="DHfield2"/>
    </noinput>
    <field name="DHfield1" type="digits?length=1" modal="false">
    <prompt timeout="5s">
    <audio src="AA-Option2-3DirectionsAndHours.wav"/>
    </prompt>
    <link dtmf="8" next="#DirectionsAndHours"/>
    <link dtmf="0" next="#mainform"/>
    <filled>
    <goto nextitem="DHfield2"/>
    </filled>
    </field>
    <object name="DHfield2" classid="connect">
    <param name="extension" expr="DHfield1"/>
    <nomatch>
    <goto nextitem="DHfield1"/>
    </nomatch>
    </object>
    </form>


    2. You'll notice that I have <link dtmf="0" next="#mainform"/>, whereby a user can press "0" to return to the main menu, but mainform is not really where I want the user to go back to, since that includes the GeneralGreeting message, which I do not want the user to hear again. I just want the caller to hear the menu items (press "1" for sales, "2" for support, etc.)

    Where do I need to fix that?

    <form id="mainform">
    <noinput count="3">
    <assign name="field1" expr="'14'"/>
    <goto nextitem="field2"/>
    </noinput>
    <block>
    <prompt bargein="true">
    <audio src="AA-IntroGreeting.wav"/>
    </prompt>
    <goto nextitem="field1"/>
    </block>
    <field name="field1" type="digits?length=1" modal="false">
    <link dtmf="2" next="#DirectionsAndHours"/>
    <prompt timeout="5s">
    <audio src="AA-MainMenu.wav"/>
    </prompt>
    <filled>
    <goto nextitem="field2"/>
    </filled>
    </field>

    <object name="field2" classid="connect">
    <param name="extension" expr="field1"/>
    <filled>
    <prompt>
    <audio src="timeover.wav"/>
    </prompt>
    <exit/>
    </filled>
    <nomatch>
    <goto nextitem="field1"/>
    </nomatch>
    </object>
    </form>






  2. #2

    Default



    Folks, please submit Technical Support Requests for such specific problems.


    Takano, you already answered by Epygi TSS engineers.

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