Results 1 to 7 of 7

Thread: Forwarded call unable to be picked up

  1. #1

    Default Forwarded call unable to be picked up

    I have an Epygi 2X that is operating well but with one small issue.

    If an extension sets any kind of forwarding to an external number, the forward works fine and the phone the call is forwarded on and rings..the forwarded to party then answers the call but there is silence.
    On the calling party end they are still receiving the ringing tone like the call has been unanswered.

    If forwarding is set to an internal extension then everything is fine and calls forward on and can be answered with no problem.

    So there seems to be some issue where once the call is forwarded out externally the ability to detect the call be answered is lost?

    Has anyone ever seen something like this at all?

  2. #2


    What firmware version you use in Quadro 2X?

  3. #3


    Hi Kcho,

    It's running Firmware Version: 5.1.39/Release
    I believe this is the highest available for this hardware version.

  4. #4


    any further thoughts at all?

  5. #5



    What means external number ,Its Sip number or PSTN ? and how many extensions on this forward list.
    And pleas check Telephony->NAT Traversal Settings->General Settings if its disabled change to Automatic .

  6. #6


    Hey, thanks for your reply.
    Yes External number is a SIP number.

    NAT traversal was disabled. I have now changed back to auto, will test in the next 24 hours and advise further.
    Thanks again!

  7. #7


    It might be security settings coming into play - have you considered putting the number into the call routing tables..

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Can't dial PSTN call from forwarded extn
    By centina in forum Troubleshooting and Problems
    Replies: 0
    Last Post: 01-14-2012, 04:04 PM
  2. Polycom 601 - Unable to receive second call
    By ghomf in forum Troubleshooting and Problems
    Replies: 2
    Last Post: 09-02-2011, 01:32 PM
  3. Replies: 5
    Last Post: 07-15-2010, 12:37 PM
  4. CallerID not forwarded
    By techtroops in forum Troubleshooting and Problems
    Replies: 5
    Last Post: 10-01-2008, 04:23 AM
  5. unable to make call from remote handset
    By matt.way in forum Problem Report
    Replies: 2
    Last Post: 09-15-2008, 11:34 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts