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Thread: Remote Extension Failing to dial by extension

  1. #1

    Question Remote Extension Failing to dial by extension

    Hi

    We are having a problem when internal users try to call remote extensions or when remote extensions try to call other remote extensions

    - The remote extensions can call internal and external numbers and are registered against the Quadro fine.

    I have the sip trace from the phone which tried to call the remote extension, in this it looks the phone system is coming back with

    SIP/2.0 404 Not Found

    Would any of the logs from the eypgi help at all?
    Attached Files Attached Files

  2. #2

    Default

    Just to add to this it does appear that the remote extension is dropping the call.
    Below is a sip trace from the remote extension..
    P.S I have changed the extensions around as i try to resolve this
    eceived from udp:10.0.0.254:5060 at 29/3/2013 15:46:29:308 (1174 bytes):

    INVITE sip:Germ117@10.0.0.72:2050 SIP/2.0
    Via: SIP/2.0/UDP 10.0.0.254:5060;branch=z9hG4bK4d24465ba15322c8324d 2b2cc8cfad2f
    Via: SIP/2.0/UDP 194.105.155.194:5060;rport;branch=z9hG4bKEPSVBUSde b12bb9-df6b-484d-9cf0-8e3b8791236a
    Record-Route: <sip:siproxd@10.0.0.254:5060;lr>
    From: "Lee 108" <sip:108@194.105.155.194>;tag=13630248412b9a1393-c819-49c3-9e74-e79302742f25
    To: <sip:Germ117@194.105.155.194:5060>
    Call-ID: 24126330245773211_7d653465-6bc7-4885...ygi-config.loc
    CSeq: 9 INVITE
    Contact: "Lee 108" <sip:108@194.105.155.194:5060>
    Content-Type: application/sdp
    Allow: INVITE
    Allow: ACK
    Allow: CANCEL
    Allow: BYE
    Allow: OPTIONS
    Allow: INFO
    Allow: SUBSCRIBE
    Allow: NOTIFY
    Allow: REFER
    Allow: MESSAGE
    Allow: UPDATE
    Supported: replaces
    Supported: norefersub
    User-agent: Epygi Quadro SIP User Agent/v5.2.47 (QUADROM-8L/26X/12LI/26XI)
    Max-forwards: 69
    Content-Length: 253

    v=0
    o=- 73 121 IN IP4 10.0.0.254
    s=-
    c=IN IP4 10.0.0.254
    t=0 0
    m=audio 7080 RTP/AVP 0 8 18 101
    a=ptime:20
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=no
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-16
    Sent to udp:10.0.0.254:5060 at 29/3/2013 15:46:29:322 (651 bytes):

    SIP/2.0 404 Not Found
    Via: SIP/2.0/UDP 10.0.0.254:5060;branch=z9hG4bK4d24465ba15322c8324d 2b2cc8cfad2f
    Via: SIP/2.0/UDP 194.105.155.194:5060;rport;branch=z9hG4bKEPSVBUSde b12bb9-df6b-484d-9cf0-8e3b8791236a
    From: "Lee 108" <sip:108@194.105.155.194>;tag=13630248412b9a1393-c819-49c3-9e74-e79302742f25
    To: <sip:Germ117@194.105.155.194:5060>
    Call-ID: 24126330245773211_7d653465-6bc7-4885...ygi-config.loc
    CSeq: 9 INVITE
    Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO
    Allow-Events: talk, hold, refer, call-info
    Supported: timer, 100rel, replaces, from-change
    Content-Length: 0

    Received from udp:10.0.0.254:5060 at 29/3/2013 15:46:29:513 (624 bytes):

    ACK sip:Germ117@10.0.0.72:2050 SIP/2.0
    Via: SIP/2.0/UDP 10.0.0.254:5060;branch=z9hG4bK4d24465ba15322c8324d 2b2cc8cfad2f
    Via: SIP/2.0/UDP 194.105.155.194:5060;rport;branch=z9hG4bKEPSVBUSde b12bb9-df6b-484d-9cf0-8e3b8791236a
    Record-Route: <sip:siproxd@10.0.0.254:5060;lr>
    From: "Lee 108" <sip:108@194.105.155.194>;tag=13630248412b9a1393-c819-49c3-9e74-e79302742f25
    To: <sip:Germ117@194.105.155.194:5060>
    Call-ID: 24126330245773211_7d653465-6bc7-4885...ygi-config.loc
    CSeq: 9 ACK
    User-agent: Epygi Quadro SIP User Agent/v5.2.47 (QUADROM-8L/26X/12LI/26XI)
    Max-forwards: 69
    Content-Length: 0

  3. #3

    Default

    Just to explain in the above example, the extension 108 tried to call the remote extension 117

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