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Thread: iPhone callers do not hear ringing

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    Default iPhone callers do not hear ringing

    New to the forum, still trying to navigate...
    We installed an Epygi M8L three weeks ago. I have multiple reports from callers that when they call in on the DIDs they do not hear ringing; they hear dead air and then either someone picks up of it goes to voice mail. Calls to our main number are answered by the AA and the caller does hear ringing when routed to an extension.
    I've been able to isolate that this only appears to happen when the caller is using an iPhone either 4 or 5 or a Windows phones. callers from Android phones do not have this problem. I realize this is a vague beginning but trying to find out if others have experience a similar problem.
    Thanks

    Problem resolved. An issue at our carrier. tk
    Last edited by TOM_KINEALY; 02-11-2013 at 03:19 PM. Reason: more information

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