Sorry if I have placed this in the wrong place.

I went and saw one of out customers yesterday and they had a complaint about the way they phones worked.

When they go to make an out going call and they receive a call while dialling, they have no option but to stop dialling and answer the phone call coming in.

I would have thought that the phone would have presented as being busy when the handset was picked up.

The phones are Snom 370 and 320 models with Epygi M26X

Has any one come across this before and how do you work around it?