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Thread: Need AA that dont allow ext. dialing

  1. #1

    Default Need AA that dont allow ext. dialing

    Hi guys, need your help...

    Our AA works fine, the problem is we need to remove the ability to dial an extension.

    When a caller from PSTN reaches the AutoAtendant we want them to hear the message and wait to be transfered to the Operator but we dont want them to be able to dial an extension number.

    We want all the calls to go to the AA, regardless of what the PSTN caller dials...

    Any ideas?

  2. #2

    Default

    Hi,

    Where the operator is located, is it an extension on the Quadro or some remote destination?

    Ashot

  3. #3

    Default

    Don't use the default Auto Attendant "00". Create a new custom Auto Attendant that receives the call, plays a message and transfers it to operator's extension.

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