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Thread: Call Group Pickup

  1. #1

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    Does the quadro support the possibility to configure extensions in a group. Making it possible foran extensionto answer the call of an other extension in the same group. Edited by: info@canosystems.com

  2. #2

    Default

    Yes, sounds like you need to create a pickup group.

    Go to you extension management page and add a new extension, but choose "Pickup Group" as the type instead of "User Extension"


  3. #3

    Default



    Quote Originally Posted by threebit
    Yes, sounds like you need to create a pickup group.

    Go to you extension management page and add a new extension, but choose "Pickup Group" as the type instead of "User Extension"

    What software version do you have for quadro because our version does nothave the Pickup Group only ext length.

  4. #4

    Default



    Our quadro version is:


    Boot loader: 3.0.29/Release
    Firmware Version: 4.1.18/Release





    Does not have the option of Group Pickup

  5. #5

    Default

    Is this a new Quadro (or has recently been factory reset?).

    The extension length page comes up the first time you go to Extension Management after doing a factory reset or the first time you use the Quadro. If your getting the "Choose Extensions Length" page then just click save. Try go to the Extension Management page again after this, and follow my steps above.

  6. #6

    Default

    We managed to creat the Pickup Group but how do I specify that ext 13 can be picked up by ext 11 and ext 14

  7. #7

    Default

    Hi,

    You need to add all the extension that you need to the pick up group. Unfortunately, the menu is not very intuitive.

    Regards.


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