IP-PSTN calls from Lync via ML8

[ksinclair]

Hi ..I don't work with SIP much so bear with me. We have just setup MS Lync and have configured internal PBX calls to work beween one an another. I also have a IP-PSTN line routing through the Epygi to Lync no problems.

However I can't seem to get outbound calls from Lync working. I have simply configured a call route with IP-PSTN details as destination and our Lync server as the source. I keep getting UserNotFound in the logs. Am I barking up the right tree or can't I do it like this?

Thanks in advance

Epygi Logs below:
10.10.1.10 being the Lync Server
10.10.1.250 being Quadro


20:41:27 Receive SIP message # (04/05/2012 12:41:27:506 GMT) # TCP # 965 bytes # buff size 1 # from: 10.10.1.10:55761 # to: 10.10.1.250:5095

***************************** SIP message buffer start *****************************
INVITE sip:00893716666@10.10.1.250;user=phone SIP/2.0
FROM: "Elvis Presley"<sip:+631;ext=631@srvr-ena-lync1.inhiding.local;user=phone>;epid=E609BAD7B4;t ag=37caa7ee
TO: <sip:00893716666@10.10.1.250;user=phone>
CSEQ: 2098 INVITE
CALL-ID: 666c554d-6ba3-43d1-8b51-788c655f87dd
MAX-FORWARDS: 70
VIA: SIP/2.0/TCP 10.10.1.10:55761;branch=z9hG4bK1687e3a7
CONTACT: <sip:srvr-ena-lync1.inhiding.local:5068;transport=Tcp;maddr=10.1 0.1.10;ms-opaque=762cc47048051c3d>
CONTENT-LENGTH: 333
SUPPORTED: 100rel
USER-AGENT: RTCC/4.0.0.0 MediationServer
CONTENT-TYPE: application/sdp
ALLOW: ACK
Allow: CANCEL,BYE,INVITE,PRACK,UPDATE

v=0
o=- 58 1 IN IP4 10.10.1.10
s=session
c=IN IP4 10.10.1.10
b=CT:1000
t=0 0
m=audio 56300 RTP/AVP 97 101 13 0 8
c=IN IP4 10.10.1.10
a=rtcp:56301
a=label:Audio
a=sendrecv
a=rtpmap:97 RED/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=rtpmap:13 CN/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=ptime:20
***************************** SIP message buffer end ******************************

20:41:27 Try to send SIP message # (04/05/2012 12:41:27:508 GMT) # TCP # 324 bytes # buff size 1 # from: 10.10.1.250:5095 # to: 10.10.1.10:55761

***************************** SIP message buffer start *****************************
SIP/2.0 100 Trying
Via: SIP/2.0/TCP 10.10.1.10:55761;branch=z9hG4bK1687e3a7
To: <sip:00893716666@10.10.1.250;user=phone>
From: "Elvis Presley" <sip:+631;ext=631@srvr-ena-lync1.inhiding.local;user=phone>;epid=E609BAD7B4;t ag=37caa7ee
CSeq: 2098 INVITE
Call-ID: 666c554d-6ba3-43d1-8b51-788c655f87dd
Content-Length: 0

***************************** SIP message buffer end ******************************

20:41:27 TLayer::MsgToTU # Msg type: 51 # TID: 26599 # DID: 0
20:41:27 UACore::TLReqMsgProc # Got INVITE SIP request
20:41:27 SipSessDlg: # Call ID Info # SID: 5738657360697083753 # 20:41:27 SipID: 666c554d-6ba3-43d1-8b51-788c655f87dd
20:41:27 SipSessDlg::ChangeSessTimerFlag # user +631;ext=631 # SessionTimer = 0
20:41:27 SipSessDlg::IncInviteProc # Got INVITE message # OID: 26600 # SID: 5738657360697083753
20:41:27 TargetQualifier::QualifyTargets # Try to qualify targets for dest 10.10.1.10 # OID: 26600
20:41:27 TargetQualifier::NatHandling # Don't need nat settings - direct reach # OID: 26600
20:41:27 SipSessDlg::IncInviteProc # mLocalParams.mHostAddr = 10.10.1.250 localHostName = PBX-ENA-HAY1.inhiding.COM.AU OID: 26600 # SID: 5738657360697083753
20:41:27 UA --> CM # MakeCall # from: +631;ext=631@srvr-ena-lync1.inhiding.local:, to: 00893716666, child: (empty), media exist, GUID: (empty) # ContactInfo: 10.10.1.10 # SID: 5738657360697083753
20:41:27 MakeCall( Secure flag: Optional, SRTP Key size 0 ) # SID: 5738657360697083753
20:41:27 CM --> UA # OnReportError # Error: UserNotFound # SIP error: 0 # OID: 26600 # SID: 5738657360697083753
20:41:27 SipSessDlg::TerminateTransactions # OID: 26600 # SIPID: 666c554d-6ba3-43d1-8b51-788c655f87dd # SID: 5738657360697083753
20:41:27 Try to send SIP message # (04/05/2012 12:41:27:528 GMT) # TCP # 449 bytes # buff size 0 # from: 10.10.1.250:5095 # to: 10.10.1.10:55761

***************************** SIP message buffer start *****************************
SIP/2.0 404 Not Found
Via: SIP/2.0/TCP 10.10.1.10:55761;branch=z9hG4bK1687e3a7
To: <sip:00893716666@10.10.1.250;user=phone>;tag=13355 287693774e5a9-8e4f-41bd-8228-0e3bcb505dab
From: "Elvis Presley" <sip:+631;ext=631@srvr-ena-lync1.inhiding.local;user=phone>;epid=E609BAD7B4;t ag=37caa7ee
CSeq: 2098 INVITE
Call-ID: 666c554d-6ba3-43d1-8b51-788c655f87dd
Server: Epygi Quadro SIP User Agent/v5.3.2 (QUADROM-8L/26X/12LI/26XI)
Content-Length: 0

***************************** SIP message buffer end ******************************

20:41:27 Receive SIP message # (04/05/2012 12:41:27:703 GMT) # TCP # 421 bytes # buff size 1 # from: 10.10.1.10:55761 # to: 10.10.1.250:5095

***************************** SIP message buffer start *****************************
ACK sip:00893716666@10.10.1.250;user=phone SIP/2.0
FROM: "Elvis Presley"<sip:+631;ext=631@srvr-ena-lync1.inhiding.local;user=phone>;tag=37caa7ee;epid =E609BAD7B4
TO: <sip:00893716666@10.10.1.250;user=phone>;tag=13355 287693774e5a9-8e4f-41bd-8228-0e3bcb505dab
CSEQ: 2098 ACK
CALL-ID: 666c554d-6ba3-43d1-8b51-788c655f87dd
MAX-FORWARDS: 70
VIA: SIP/2.0/TCP 10.10.1.10:55761;branch=z9hG4bK1687e3a7
CONTENT-LENGTH: 0

***************************** SIP message buffer end ******************************

[hrant]

Check the Call Routing table. Are you sure that 00893716666 is matching with the "Destination Number Pattern" of the call routing record created by the VoIP Carrier Wizard?