Remote Extension IP restriction

[JohnnyB]

Is there a limit to the number of IP address that can be used by a Remote Extension?

Recently I tried to connect to my Remote extension that was working well previous and it wouldn't connect and my softphone was giving me a 400 Bad Request error.

In the logs I saw:

.690 <<ERROR>> RegisterGateway: failed to add SIP media gateway
{MG13}[203.xxx.xxx.131, 122.xxx.xxx.18, 49.xxx.xxx.81, 114.xxx.xxx.207,
192.168.xxx.1, 150.xxx.xxx.74, 10.xxx.xxx.70, 192.168.xxx.2, 49.xxx.xxx.64,
10.xxx.xxx.63].

At the time I was trying to connect via the 49.xxx.xxx.81 address.

I then disabled my Remote Extension in the Epygi M8L (firmware 5.2.49) and re-enabled (no username or password changes) and my softphone connected successfully, see log entry below:

10:20:28.750 RegisterGateway: added SIP media gateway {MG26}.
.750 UpdateAddressList: {MG26} - 49.xxx.xxx.92.
.751 MoveExtension: moving active extension xxxxx from line #12 with FXS endpoint {MG1}<0> to free line #14[2] with FXS endpoint {MG26}<0>.
.751 ToggleTrunkSlot(On): added remote FXS endpoint {MG26}<0>[49.xxx.xxx.92] attached to line #14.
.753 UpdateMailboxStatus: extension - xxxxx.

[davrays]

I am not aware of any such restriction...
And I have seen a looo-o-ts of logs, nut never met an error message like this one above (with multiple IP addresses listed).

Would be great if you can open a ticket on Epygi support site and attach those logs (or send those logs to Epygi Tech Support (support@epygi.com or tss@epygiarm.am), so we can look on them). Tell them David asked you to do that.

Thanks,
David