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Thread: Display DND status on monitored extensions

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  1. #1

    Smile Display DND status on monitored extensions

    Hi Sales,
    Have a customer who has a request for a new feature I think would be easy to implement and will add to your IP phone feature set.

    The customer has 4 Snom 370s with 2 expansion modules and what off hook and ringing status on 60 snom phones. Everything is working as designed with the expansion module showing the status of ringing or connected via monitored extension. What they also need is the ability to see the DND status on the monitored extension. They are looking for a new fast blink on the monitored extension when the extension is in DND status. The epygi knows this status and the Snom phone can recieve the SIP Notify with the blink option they need to determin if the line is busy, ringing or in DND. They use DND status to tell the attendant they are not able to recieve calls at the moment.

    Hope you consider this request. I have several other customers requesting this capabilbiy.

    Thanks.

  2. #2

    Smile Directed call park.

    We have a customer who extensivly uses call parking for inbound calls to 4 busy receptionist.

    What the customer had on their old PBX was the ability to selectivly park to a park orbit using a feature code followed by the park orbit number. They also had the option to transfer to the park orbit along with the park button.

    The receptionist have several park orbit numbers just used by several executives. They need the ability to park to the specific park number for the executives but also be able to easily park to the general park extensions for the rest of the users.

    We sell several other IP PBX solutions that have the ability to park to specific orbits numbers but want to focuse totally on epygi solutions going forward.

    Maybe you could add a feature like we have for Voice Mail and intercom calls where we can add a diget in frount of the number to indicate the call should be parked. Maybe something like *5701 would allow us to park to park number 701.

    Hope you will consider this request.

  3. #3
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    Thank you for your input. These are excellent suggestions. Both have been noted and are currently under consideration as we plan for feature development.

    Regards,

    Andy White

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