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Thread: Always losing time, not polling NTP

  1. #1
    Senior Member
    Join Date
    Oct 2008
    Location
    Melbourne, Australia
    Posts
    107

    Default Always losing time, not polling NTP

    Hi All

    I have seen too many times that my Epygi PBX's stop polling their NTP server.

    This has occured on M32, and 4x's

    Turning off NTP and then back on resolves the problem.

    I can see in the event log that the time was being updated perfectly well, and then it just stops.

    We are forced to have monitoring software to keep an eye on our Epygi's.

    Regards
    Michael.

  2. #2
    Senior Member
    Join Date
    Oct 2008
    Location
    Melbourne, Australia
    Posts
    107

    Default

    I found this on one of my m32's

    2 SNTP connect failure NTP program terminated with error: unable to send packet (22 = Invalid argument)


    Couldnt connect for some reason.
    "Terminated": So it's gone home and never coming back??

  3. #3

    Default

    I see this NTP error on our 4X all the time through many different version of firmware.

  4. #4

    Default

    Gentlemen:
    could you submit the ticket to technical support with the details on this issue, including the system logs from Quadro.
    "Terminated" doesn't mean that the SNTP client passed away, it will sleep until the next polling time, which is 6 hours by default.

    thanks

  5. #5

    Default

    I don't have direct access to lodge a support case.

  6. #6

    Default

    then send email to support@epygi.com with details of the issue and attach the system logs from Quadro.
    thanks.

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