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Thread: ip connection cannot be established during Epgyi.com outage?

  1. #1

    Default ip connection cannot be established during Epgyi.com outage?

    We had some wierd behaviour yesterday on our Quadro 2x where we lost the ability to make outbound calls.

    We kept getting the message "ip connection cannot be established". Event logs showed sip registration errors.

    After performing resets and checks with MyNetFone as well I tried to jump onto the Epygi.com website and the forums here. However the www.epygi.com and forums were not coming up at all and our internet connection was good. Only until the epgyi.com domain name, website and forums were visible again last night could we make outbound calls again.

    I note that our sip registration is via sip.epygi.com:5060

    Should I be changing that setting?

  2. #2

    Default

    Yesterday we had a problem for a few hours with our servers at data center. Therefore the web site and SIP services were down. Sorry for inconvenience.

  3. #3

    Default

    Are they any redundancies or alternatives sip I can use to prevent outages like the one that was experienced yesterday?

  4. #4
    Administrator
    Join Date
    Jun 2006
    Location
    United States
    Posts
    54

    Default

    Customers should NOT build their dialing plan around using the Epygi SIP Server. The Epygi SIP Server is provided as a convenience so that customers can immediately begin making SIP offfice to office calls, right out of the box without any configuration. This is especially useful when two sites are located in different countries.

    We do not provide a Service Level Agreement on the SIP Server and there is no redundancy. However, with that said, the uptime and reliability has been about 99%. I don't recall the last time that the SIP Server was not available.

    Regards,

    Andy White
    Technical Support Director

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