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Thread: Polycom 601 - Unable to receive second call

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  1. #1

    Default Polycom 601 - Unable to receive second call

    I have a polycom 601 on a quadrom 8ml and the phone is unable to receive a second call. We also have Aastra 480i's and they do not have any problems with the second line or handling multiple calls . Is there any help. I have try to change the srtp settings and that does not help .

  2. #2

    Default

    Hello,

    You can check the following:
    1. "Line Appearance" from the "IP Line Settings" page of appropriate IP Line. It should be '2' or more;
    2. "Call Waiting" from the "Basic Services - General Settings" page of the appropriate extension's User Settings. It should be enabled.

    Also, do not forget, to make 3-way conference call from old Polycoms (301, 501, 601) SRTP mode should be fully disabled (it should be set to "Make and accept only unsecure calls").

    Regards,
    AramS.

  3. #3

    Default

    Thanks for the ideas . I have tried all this . But I still cannot seem to receive a second call. Any other ideas . The polycom 601 is not that old .

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