Results 1 to 5 of 5

Thread: ACD - seperate of timers

  1. #1

    Default ACD - seperate of timers

    Hi there,

    Please seperate the timer that a call is presented to a handset and the no answer timer for the call to go to the next handset when the call structure is RING ALL.

    I have many customers that are using M series systems that are unhappy with the call flow because there is no differentiation between the time a call is presented to a handset in the acd and when a new call will ring a handset in the acd after they have completed a call.

    There should be 2 x timers not one governing the 2 x features.

    One for call presentation to a handset when it has completed a call and another for the time the call rings to a handset within the queue before it moves to another destination - selection of ring all should disable that timer period.


  2. #2



    to avoid misunderstanding could you please rephrase your request in Quadro terms, with the exact names of timers and the call distribution type.

  3. #3


    No problem Hrant... I will post a picture if that helps - with a description.


  4. #4


    Yes, please. Also, how it works today and how you would like it to work.


  5. #5


    Passed the information along to Andy and CC'd Warren.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Seperate SIP accounts for incoming and outgoing
    By Lexcom in forum 'How Do I' Questions
    Replies: 1
    Last Post: 09-24-2010, 05:33 PM
  2. 3 seperate companyies using ISDN
    By lambsons in forum Troubleshooting and Problems
    Replies: 4
    Last Post: 06-26-2008, 05:18 AM
  3. Timers
    By KSComs in forum General Discussions
    Replies: 2
    Last Post: 06-17-2008, 01:51 PM
  4. Use database instead of timers for the message read feature
    By ssteiner in forum General Discussions
    Replies: 1
    Last Post: 06-04-2008, 03:59 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts