Not receiving "Automatic Software Update" notification

[sjanssen]

For several weeks, our M32x has not been sending an email every Monday
morning at 4am with the notification of whether a firmware update is
available or not.

I've looked at the event log and found the following entry:
"An error occured: Couldn't connect to server"

We have a FXO gateway that is sending out the notification email
every Monday morning at 4am.

Both have the following server configuration:
Server Name: ftp.epygi.com
Server Port: 21
Update Method: ftp
User Name and Password are blank

[sjanssen]

After submitting an Epygi support ticket and a netcapture, they found the problem.

I had an invalid DNS server. I went into Network -> DNS Settings and put in a valid
IP address and now I am getting the notification.

I hope this answer helps someone in the future.

[sjanssen]

Additionally, by going to System -> Diagnostics and running the Network Diagnostics, that may give a clue as to what is going on. I was wandering around looking for something else and I came across this.