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Thread: ACD Custom Queue Messages

  1. #1

    Default ACD Custom Queue Messages

    I have three ACD Groups; the first one is set up and has the files playing the music correctly. The second and third, if I upload a file I just get dead air, I have converted the files to many different type to try and make it work. I was wondering two things...

    1. Is there anyway to pull the file from the first ACD group and upload it on the 2nd and third ACD group

    2. Can someone convert the attached file for me and send it back to me (contact me and I will email it).


    My goal is to have the same hold music for all three groups as the ring pattern goes from the 1st ACD group to the 2nd, then the 3rd, then to vmail.

    Any help is appreaciated...

    Thanks,

    Steve T.
    Tricom Business
    steve@tricombusiness.com

  2. #2

    Default

    Quote Originally Posted by steve@tricombusiness.com View Post
    I have three ACD Groups; the first one is set up and has the files playing the music correctly. The second and third, if I upload a file I just get dead air, I have converted the files to many different type to try and make it work. I was wondering two things...

    1. Is there anyway to pull the file from the first ACD group and upload it on the 2nd and third ACD group

    2. Can someone convert the attached file for me and send it back to me (contact me and I will email it).


    My goal is to have the same hold music for all three groups as the ring pattern goes from the 1st ACD group to the 2nd, then the 3rd, then to vmail.

    Any help is appreaciated...

    Thanks,

    Steve T.
    Tricom Business
    steve@tricombusiness.com
    Steve,

    Which system do you have and which codecs are active ?

    G711a / G711 u / G729 as some examples.. what is your preferred codec ?

    K

  3. #3

    Default

    It is a M32X and we currently have G711a / G711u / G729 active. I thought it may be a codec issue to I tried to activate all of them, as well as indavidually and still had the same issues.

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