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Thread: QuadroM8L - Call Reject - hangs up on outside caller

  1. #1

    Unhappy QuadroM8L - Call Reject - hangs up on outside caller

    We have a new QuadroM8L. When an outside caller comes in a soft key is provided that says "reject". I would have anticipated this to send to voice mail however instead it notify's caller that "line is busy" and then simply hangs up on caller.

    Is this a setting, bug or other?
    Last edited by brainsell; 04-25-2011 at 04:54 PM.

  2. #2

    Default

    Well, the problem you have is the following:
    some phones, like Polycom, send SIP "Decline" message when user press "Reject" button. This message in Quadro processed correspondingly (as complete Decline, no redirection to voice-mail).
    There are 2 ways to fix that problem:
    1. Change that setting from phone configuration (allowed for some phone models). If phone are auto-configurable ones, then you can change that setting on the phone's configuration template (from "Telephony"->"Line Settings" and "Manage IP Phone templates". For Polycom phones it is "Use 486 for Reject" check box. Make sure you apply that template to all phones.
    2. Force Quadro to process SIP "603 Decline" message the same way as "486 Busy Here" one. Actually this is done for most of Quadro products, and we are planning to change default behaviour for all of them including 8L. So pressing "Reject" button will result in call going to voice-mail. But for now, you can change that behaviour for any Quadro IP PBX extension from hidden cgi page. Just log in to Quadro, switch manually to "http://<your quadro ip address>/extmanagement.cgi" page. Press on your extension and enable "Redirect the call to VoiceMail in case of '603 Decline' message received from IP Phone" check-box. Press "save" button.

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