Page 2 of 2 FirstFirst 12
Results 11 to 19 of 19

Thread: Call Centre Management Software

  1. #11

    Default

    Quote Originally Posted by Hedgehog View Post
    When will this new version be available? Does it support cloud-based networks?
    It might be just what I need.
    Hi,

    it will be available in September.
    If you can reach PBX IP address, you can configure it for 3pcc access also.

    Regards.

    Lunacom

  2. #12
    Senior Member
    Join Date
    Oct 2008
    Location
    Melbourne, Australia
    Posts
    107

    Default

    Hi Guys,

    Im using 3pcc to log call records to a sql databse. The application that I use is a enhanced version of CDR tool. After upgrading the firmware of the M32x from 5.2.28_PRE To Version 5.2.47 application doesn't log all the calls.

    Custom application worked perfectly with firmware version 5.2.28_PRE

    Has there been any changers made in the way the API is to be used by the third party applications ?

    Any idea as to what could cause this?

  3. #13

    Default

    Hi

    Do you use CallControl ActiveX or XML RPC interface? Do you login to quadro as admin or extension?

    Regards
    Tigran

  4. #14
    Senior Member
    Join Date
    Oct 2008
    Location
    Melbourne, Australia
    Posts
    107

    Default Hi Tigran

    I am using call control activeX and logging in as admin

    Regrads

    Medoneit

  5. #15

    Default

    If you are using CallControl activeX version below 5.3.0 , please upgrade it to latest version. You can download it from www.epygi.com

    Regards
    Tigran

  6. #16
    Senior Member
    Join Date
    Oct 2008
    Location
    Melbourne, Australia
    Posts
    107

    Default

    Thanks Tigran.

    upgrading the activex version didn't help.

  7. #17

    Default

    Hi

    It's strange that activeX upgrade doesn't help. Which CDR tool are you using?

    Regards

  8. #18
    Senior Member
    Join Date
    Oct 2008
    Location
    Melbourne, Australia
    Posts
    107

    Default

    We have moved the call logging to simply use the auto download call stats feature.

    We wanted to move away from compiled code.
    (Some data logic was in the code, some of it was in SQL. Now it is all in SQL

    Only problem is... the auto download feature only downloads every Nth records, and we have no way of guaranteeing that we have all call records for the end of the day!!

  9. #19

    Default

    Hi Hedgehog,
    QuadroCall Pro Ver. 3.1.1 is available!

    New features
    • Call monitor (one or more pbx)
    • PBX Call History (export file .xls)
    • Send SMS via GSM Gateway (ex. Topex Mobilink)
    Download demo from: www.lunacom.net/quadrocall

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Quadro 2xi and TNG management software.
    By Leeinsa in forum 'How Do I' Questions
    Replies: 4
    Last Post: 08-27-2010, 04:15 AM
  2. Hotel and Call Center Software
    By warren in forum General Discussions
    Replies: 1
    Last Post: 03-23-2009, 07:05 PM
  3. Call accounting software
    By bpcomputers in forum General Discussions
    Replies: 14
    Last Post: 03-09-2009, 06:25 PM
  4. Call Cue Software
    By jloeken in forum 3PCC
    Replies: 1
    Last Post: 05-22-2008, 01:14 AM
  5. call centre software
    By sburgess in forum 'How Do I' Questions
    Replies: 2
    Last Post: 05-19-2008, 08:06 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •