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Thread: Voice Subsystem Recovery

  1. #1
    Senior Member
    Join Date
    Mar 2008
    Location
    South Africa
    Posts
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    Default Voice Subsystem Recovery

    Hi There,

    Today our snom phones suddenly restarted, including the isdn trunks, when logging into the quadro i noticed that the quadro had been up for a few days, so it don't loose power or anything.

    In the Event logs there was this event:

    New Fri Aug 27 12:36:40 2010 2 SYSTEM voice subsystem recovery Voice subsystem has been successfully recovered

    what is this and how has this happened? Is it serious?

    regards,

    Shaun


    Quadro 16xi 5.2.9
    All Snoms 7.3.30
    Last edited by lambsons; 08-27-2010 at 06:53 AM.

  2. #2

    Default

    It means that by some reason the system failed and triggered the auto recovery mechanism resulting in SNOM phone restart, etc. It can be a bug in software provoking the failure in some specific scenario. Next time, if it happens again, please immediately download the system logs from that Quadro (be sure that developer logs are enabled) and open the ticket on Technical Support attaching the logs to your ticket.

  3. #3
    Senior Member
    Join Date
    Mar 2008
    Location
    South Africa
    Posts
    110

    Default

    Hi There,

    I have opened up a ticket for this, ticket number 8559, i downloaded the logs the other day when this happened, so you guys could check it out for me.

    regards,

    Shaun

  4. #4

    Default

    Just checked, it is known bug in software that is fixed already. The next GA firmware of Quadro will include that fix. Sorry for inconvenience.
    Last edited by hrant; 09-01-2010 at 03:51 AM. Reason: new info.

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