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Thread: Auto Fax on AA

  1. #1
    Junior Member
    Join Date
    Nov 2008
    Location
    Pretoria, South Africa
    Posts
    25

    Unhappy Auto Fax on AA

    Hi there.

    I hope someone can help me with this.
    In an AA scenario(custom), is there anyway for the epygi to
    automatically detect if there is a fax coming in?
    If it can, how do I set it up to detect and ring at a specific
    extension?
    Most legacy pabx's can do this, so i'll be very suprised if the epygi
    can't handle something like this.

    Btw, I'm using a 4Li with 2 ISDN lines connected. I still need to add the 4 SIP trunks. Faxes will only be coming in over the ISDN lines.

    Regards
    Heinrich Kotze

    SPOC Managed Services

  2. #2

    Default

    Heinrich,

    Easiest way to do this is to set the Fax Forwarding under the general Settings of the Custom A/A extenson..

    Make sure that your greeting is more than 5 seconds or it will not work.


    Regards

    kevin

  3. #3
    Junior Member
    Join Date
    Nov 2008
    Location
    Pretoria, South Africa
    Posts
    25

    Default

    Hi Kevin.

    Thanx for the reply.
    I'll try it tomorrow.
    I take it I don't make it part of the aa script?
    Only set it under custom aa section?
    Will let you know if it worked

    Regards

    Heinrich

  4. #4

    Default

    Heinrich, the only thing you need to do.. is set the Auto Fax detect under the general settings of the Auto Attendant and not the Customer Scenario...

    All Auto Attendants have this feature as a standard thing to turn on in case a fax is delivered to it. The only proviso as I say is to have an audio that plays for over 5 seconds - longer is better - so that the auto fax sensing device can hear the fax tone to be able to redirect it to the destination.

    Regards

    Kevin

  5. #5
    Junior Member
    Join Date
    Nov 2008
    Location
    Pretoria, South Africa
    Posts
    25

    Default

    Awesome. My message will be about 1 minute. Its a multi tier auto attendant.
    Thanks for the help. Hopefully I can have the client sorted out tomorrow.

    Heinrich

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