Results 1 to 4 of 4

Thread: Snom phone losing registration

  1. #1

    Question Snom phone losing registration

    We have an extension on a 16X that keeps losing it's registration and we have to perfomr a hard reboot to get it back online. The model of the phone is a Snom 820. Any ideas? This is an ongoing problem.

  2. #2

    Default

    Quote Originally Posted by Commdude View Post
    We have an extension on a 16X that keeps losing it's registration and we have to perfomr a hard reboot to get it back online. The model of the phone is a Snom 820. Any ideas? This is an ongoing problem.

    Snom Phones have logging capabilities within them so does the Epygi.

    I would suggest to log in to the telephone and telephone system when the fault occurs to tell what has happened.

    - To ask any ideas without having this data - well its like trying to find a needle in a haystack..

    Regards

    Kevin

  3. #3

    Exclamation

    Quote Originally Posted by KSComs View Post
    Snom Phones have logging capabilities within them so does the Epygi.

    I would suggest to log in to the telephone and telephone system when the fault occurs to tell what has happened.

    - To ask any ideas without having this data - well its like trying to find a needle in a haystack..

    Regards

    Kevin
    OK, but what am I looking at, and what should I look for?

  4. #4

    Default

    One of the reasons can be following if Quadro16x is configured correctly.
    Snom 3xx phones with Firmware 7.3.14/7.3.27 have a problem when in some cases don't respond to SIP "Unauthorized" message and therefore after a timeout lost registration. This issue can be migrated to FW 8.x.x too.

    But, to be more exact, first of all You need to know FW of Quadro, FW of Snom820 (test compatibility passed by Epygi) and what is the reason of unregistration from the SIP logs of Q16x and Snom820.

    1. FW of Q16x http://<Q16x_IP>/status.cgi -> "General Information" link
    2. SIP Reg log of 16x - http://<Quadro_IP>/systemlogs.cgi -> "SIP Registration" link.
    3. FW of Snom820 - http://<Snom820_IP>/info.htm
    4. SIP log of Snom820 - http://<Snom820_IP>/trace.htm

    With this data I can somehow help You.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. External PSTN Gateway Losing Registration
    By Mike_eNET in forum Troubleshooting and Problems
    Replies: 1
    Last Post: 10-28-2010, 07:17 AM
  2. IP phone has lost registration. Reason: Timeout occ
    By itacave in forum Troubleshooting and Problems
    Replies: 1
    Last Post: 02-05-2010, 02:29 PM
  3. Epygi with remote snom phone
    By jrtorres in forum 'How Do I' Questions
    Replies: 1
    Last Post: 08-18-2009, 10:24 AM
  4. Snom phone f-keys
    By ccomley in forum Tips and Tricks
    Replies: 7
    Last Post: 02-19-2009, 09:55 AM
  5. Snom phone MWI after reboot
    By mabbott in forum Troubleshooting and Problems
    Replies: 3
    Last Post: 01-11-2008, 07:50 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •