Hi there,

I've installed QCM 4.1.18 on an XP desktop sitting on the WAN side of a Quadro 4xi. Firmware 5.1.39. The Quadro is behind a secure firewall, so I've turned it's own firewall off for now.

I've configured the remote settings on extension 1118, and have set up QCM per the manual (I think!). QCM is registering correctly, and monitoring extensions correctly, but the line is greyed out. According to the QCM help, this is because 3pcc is not enabled on the Quadro, yet when I check the features on the Quadro, it's showing Free Trial enabled on both 3pcc and QCM. I've also downloaded and installed the Call Control Activex Have I missed something glaringly obvious ?