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Thread: Incoming call going to park position or hold

  1. #1
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    Default Incoming call going to park position or hold

    Howdy,
    I have a client who wants incoming calls to go to a park position or hold, so they can hear a professionally produced hold music promo provided as a streaming audio source using the Eypgi Music Streamer, (EMS).

    The file is 6min or so, so it is too long to be uploaded to the Quadro 2xi as a wave file.
    Is this possible?

    An IVR would be O.K. at a pinch, can an incoming call via XML be parked or put on hold?

    Is park and hold the only way a caller can hear a streamed music source?

    I'm using Snom 320 handsets, can these some how be setup to do this if the Quadro 2xi can't do it?

    This is a show-stopper:- without this function, the client doesn't want the Quadro 2xi.
    Everything else they are happy with.
    Last edited by darylp; 02-02-2010 at 11:42 PM. Reason: More information

  2. #2

    Default

    Daryl ...

    I have a customer that has several informative announcements that are used with the A/A via xml before then sending to the destination if needed or the call is hung up ...


    Or you could use Alternate Ring inside an A/A as a means of playing the audio ....

  3. #3
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    Default

    Thanks Kevin,
    Are you saying the alternate ring can be streamed using the Epygi Music Streamer?

    That would be O.K. I guess, I'll look at Auto Attendants today.

  4. #4
    Quadro Architect
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    Default

    You don't necessarily need to use EMS for a 6 min hold music.. - 6 min is not too big (about 3Mg in PCMU), so you should be able to upload that to Quadro (though at the expense of space available for VM)..

    Best regards,
    David

  5. #5
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    Default

    Thanks David,
    However, I think EMS will provide a better solution as the recording will be in a continuous loop, rather than always starting from the beginning.

    In addition, I'm already having issues with uploading long recordings, so whilst I appreciate your optimism, unless I'm doing something wrong, the Quadro 2xi memory is too limited for what I'm trying to do.

    Using a streaming source doesn't tie-up any onboard Quadro 2xi memory resources which is A Good Thing.

    You mentioned in another post the following:

    Namely - you can now stream the call queue message from an external source.
    You would need to select the "Alternative Call Queuing" mode to be able to use this.. (activated from a hidden page).
    This ability is not advertised or even documented, but can be used...

    I'd like to explore using a streaming call queue message, where is this hidden page?

  6. #6
    Quadro Architect
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    Default

    "extmanagement.cgi", as I posted in another thread: http://support.epygi.com/forum/showt...?t=1026&page=2

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