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Thread: HotCall not dialing after Start Call button pressed

  1. #1

    Default HotCall not dialing after Start Call button pressed

    The title explains my problem, after I press the Make button in outlook and select a contact (or type in a number manually) I press the start call button. My Aastra 57i CT phone instantly starts ringing and tells me there is a call incoming from "HotCall s00" but when I go to pick it up, there is no dialing, just nothing, no sound at all. The call stays connected until I hang up.

    I am using a Quadro2x with firmware version 5.1.31. Aastra 57i CT version 2.0.1.1055. Outlook 2003 version 11.5608.5606. Windows XP professional SP3.

    Any help would be appreciated, thanks.

  2. #2

    Default

    You will need to provide routing details ... and other information... perhaps a snapshot of the statistics page after you try to make a call might point to the problem.

    Regards

    Kevin

  3. #3

    Default

    What specific routing details do you need? If you let me know exactly what pages you want me to take a picture of, I will be happy to do so.

    Here is a copy of the log file of the hotcall software with the number blacked out with Xs:

    "18/12/2009 4:24:54 PM: Same version - 1.11.5"
    "18/12/2009 4:24:54 PM: StartupCompleted"
    "18/12/2009 4:25:49 PM: Press 'Make' button"
    "18/12/2009 4:25:55 PM: AddContactPhones: for Chris Rice"
    "18/12/2009 4:25:57 PM: MakeCall: to 'mobile - XXXX XXX XXX' =>> XXXXXXXXXX"
    "18/12/2009 4:25:57 PM: CreateCall: 2225734692853192"
    "18/12/2009 4:25:57 PM: ChangeButtonsState: - 2"
    "18/12/2009 4:26:16 PM: Press 'Close' button"
    "18/12/2009 4:26:16 PM: ChangeButtonsState: - 1"
    "18/12/2009 4:26:16 PM: ->RequestFailed: No such call - 0"
    "18/12/2009 4:26:20 PM: Press 'Make' button"
    "18/12/2009 4:26:27 PM: AddContactPhones: for Chris Rice"
    "18/12/2009 4:26:29 PM: MakeCall: to 'mobile - XXXX XXX XXX' =>> XXXXXXXXXX"
    "18/12/2009 4:26:29 PM: CreateCall: 18446744073348218671"
    "18/12/2009 4:26:29 PM: ChangeButtonsState: - 2"
    "18/12/2009 4:26:36 PM: Press 'Close' button"
    "18/12/2009 4:26:36 PM: ChangeButtonsState: - 1"
    "18/12/2009 4:26:48 PM: Connect_Click: Deactivate..."
    "18/12/2009 4:26:48 PM: ChangeButtonsState: - 0"
    "18/12/2009 4:26:48 PM: DisconnectCompleted"
    "18/12/2009 4:26:52 PM: Connect_Click: Activate..."
    "18/12/2009 4:26:52 PM: Connect: Start"
    "18/12/2009 4:26:53 PM: Connect: CC Activated"
    "18/12/2009 4:26:53 PM: ChangeButtonsState: - 1"
    "18/12/2009 4:26:53 PM: SaveSettings..."
    "18/12/2009 4:26:56 PM: Press 'Make' button"
    "18/12/2009 4:26:59 PM: AddContactPhones: for Chris Rice"
    "18/12/2009 4:27:00 PM: MakeCall: to 'mobile - XXXX XXX XXX' =>> XXXXXXXXXX"
    "18/12/2009 4:27:00 PM: CreateCall: 18446744071706788082"
    "18/12/2009 4:27:00 PM: ChangeButtonsState: - 2"
    "18/12/2009 4:27:24 PM: Press 'Close' button"
    "18/12/2009 4:27:24 PM: ChangeButtonsState: - 1"
    "18/12/2009 4:27:24 PM: ->RequestFailed: No such call - 0"


    And a the last few calls i tried to make, as you can see i have tried two different extensions (which are two different aastra phone models) and both don't work. The details section in the statistics table is blank by the way.

    Call Start Time Call Duration Calling Phone Called Phone Details
    18-Dec-2009 16:27:24 12 sec "Attendant" system "IGA - Office 2" 20
    18-Dec-2009 16:26:52 5 sec "Attendant" system "IGA - Office" 15

    And after I hang up the aastra phone, the Make button on outlook is still greyed out and I have to manually click the close button before I can try again.

    And another thing, I don't have any dialing options set, do I need to set a default one, even if I don't have a need for any prefixes, suffixes or discarded symbols?
    Last edited by blutackey; 12-18-2009 at 02:44 AM.

  4. #4

    Default

    Hi,

    try install latest version of ActiveX control.
    We have resolved with callcontrol.ocx 2.2.0.0

    Regards, Lunacom.

  5. #5

    Default

    How do I install the active x control and where would I get it from?
    Thanks

  6. #6

    Default

    In Epygi Support, under downloads/software applications/3pcc.

    Regards, Lunacom.

  7. #7

    Default

    Ok got the update installed, it now rings and when I pick up it says "number dialed does not exist" as soon as I pick up. At least it is now sending a number to the phone!

    here is the latest log:
    "5/01/2010 3:37:15 PM: SaveRules: Start"
    "5/01/2010 3:37:28 PM: Press 'Make' button"
    "5/01/2010 3:37:28 PM: AddContactPhones: for Chris Rice"
    "5/01/2010 3:37:29 PM: MakeCall: to 'mobile - (XX) XXXX-XXXX' =>> XXXXXXXXXX"
    "5/01/2010 3:37:29 PM: CreateCall: 1744458248890"
    "5/01/2010 3:37:29 PM: ChangeButtonsState: - 2"
    "5/01/2010 3:37:29 PM: ->CallStateChanged: Ringing - 1744458248890"
    "5/01/2010 3:37:31 PM: ->CallStateChanged: Confirmed - 1744458248890"
    "5/01/2010 3:37:31 PM: TransferCall - 1744458248890 to 0413562051"
    "5/01/2010 3:37:31 PM: ChangeButtonsState: - 0"
    "5/01/2010 3:37:33 PM: ->CallStateChanged: Closed - 1744458248890"
    "5/01/2010 3:37:33 PM: ChangeButtonsState: - 1"

    Any ideas people?

  8. #8

    Default

    XXXXXXXXXX = 10 digits - call routing ?

    with the above... I would suggest to narrow it down in call routing

    ie here in Oz we use 04 for mobile calls .. so for us we would have a call route .. 04* to mobiles in our call routing

    We may need to dial 0 first of all so it would be 004* nds 1 blah blah route

    If that is within your system... then something in call routes is matching better and causing the failure...

    Just 2 cents worth

    Regards

    Kevin
    Last edited by KSComs; 01-05-2010 at 02:21 AM.

  9. #9

    Default

    I have the same problems as bluetackey , the phone is ringing, nothings happens

    B.R.

    Carlo Gabelgaard

  10. #10

    Default

    Quote Originally Posted by blutackey View Post
    Ok got the update installed, it now rings and when I pick up it says "number dialed does not exist" as soon as I pick up. At least it is now sending a number to the phone!

    ...OMISSIS...

    Any ideas people?
    How suggested by Kevin, take a look on CRT.
    Another question: have you protected routes with a source number pattern?

    Regards, Lunacom.

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