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Thread: Reset voicemail password

  1. #1

    Default Reset voicemail password

    Hi, we have a shared voicemail account which we access through the AA - somebody has changed the password and forgotten it so we can't access the mailbox to record new greetings. Is there a way we can reset the voicemail password through the interface?

    I've tried changing the password on the user extension general page but with no luck.

    Thanks,

    Tom
    Last edited by viperit; 09-11-2009 at 03:09 PM. Reason: additional information supplied

  2. #2

    Default

    Under USERS the Extensions Management page in administrator mode, go to the YourAccount Settings

    settings and change the password there...

  3. #3

    Default something isn't right

    Hi, thanks for the reply. I've done what you said and had no luck - the extension still won't let me log into the mailbox via the AA. I've also tried:

    1. Unticking the box on voicemail settings to request the password for remote connections
    2. Deleting the extension and rebuilding it

    Any other ideas?

    Thanks

  4. #4
    Quadro Architect
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    Default

    All that is extremely strange. Thee action you did should reset the password. It look syou do something wrong.

    Lets say you call to AA. Then you press "*0". It tells "Please login", right? You dial the extension number and hash ('#"). What do you listen?

  5. #5

    Smile How to reset extension password

    I have the same problem. User don't remember his voice mail password
    We dial *85 then the extension 41# and the system asks for a password
    It's this one I want to reset ! But where ?
    I try to change it in users => extension management => edit 41 => general settings

    But it doesn't work !!!

    Many thanks

  6. #6

    Default

    guys,

    This issue is not reproducible. It is possible to change the password using both two ways:
    -thru the GUI management in users => extension management =>general settings,
    -thru the option 4 (change your password) after dialing *0 or *85 on the phone

    Is it possible you are using some non-official test FW version?

    Thanks
    Ashot

  7. #7

    Default How to reset extension password

    Hi
    Many thanks I understand my problem !
    It's not the password that is wrong but the system doesn't recognise our dialing
    It's on a share voicemail and after *85 extension number# the IPBX doesn't recognise the dialing (it seems to be a bug) ?!?
    What is the best way to have one voice mail for external calls that can be listened by every body easily ?

    Patrick

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