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Thread: Sound files not uploading

  1. #1
    Senior Member
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    Default Sound files not uploading

    Have created a new AA scenario on an M32x (which we just upgraded to the new firmware 5.1.1.8 by the way) and it won't let us upload WAVs.

    We've tried making them on PC, on Mac, and we've tried uploading back to the machine a file which was created by recording a voice message then downloading the resulting WAV from the VM admin page.

    In any case, it says "wrong format".

  2. #2

    Default

    What is your recording format ie which codec are you using in the Epygi?

    Is it G711ulaw, Alaw, 729, 722, 726, 323 ?

    K

  3. #3
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    Default

    Turns out the problem was that we hadn't manually (and the system hadn't automatically) allocataed any storage space to the new Extn for the new AA. So really needs a new error message.

    Cheers....

  4. #4
    Quadro Architect
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    Default

    Chris, what you tell is really strange. I tried to reproduce this (to fix the problem), but what I have found is the following:
    1. When you add a new extension (AA or other), system assigns 1% storage to that extension (of course, if there is any unassigned space left).
    2. If anyway, the user space is 0% for AA, and I try to upload the new WAV files to custom scenario, it gives and error "Error: You don't have enough space to upload this file.".
    So everything works as expected. I tested on M32x 5.1.16, which is the same in that restpect as 5.1.18.

    So probably your problem was different. Are you able to reproduce the same situation now?

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