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Thread: M32x and ACD

  1. #1

    Question M32x and ACD

    Hi

    I heard about ACD ( automatic call distribution ) for call centers
    but there is no info about in the admin doc of the M32x

    Is this feature implemented ?
    Where is a description available

    Regards
    Henri Elspass
    Technologie IP
    30476901@sip.epygi.com

  2. #2
    Quadro Architect
    Join Date
    Jun 2006
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    Hi Henri

    the ACD on M32x is not released yet, thats why there is no info on that in docs.
    It is planned to be available in the 5.1.x versions. If you want to evaluate that now, you can request the beta version of 5.1 from Warren, or directly from the Epygi Tech Support staff. BTW, you could also request the document describing the ACD implementation in Quadro.

    Best regards,
    David

  3. #3

    Default

    Thanks for the info

    Regards
    Henri

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